{"id":3377399,"url":"https://alion.io/job/everywhen-customer-service-advisor-5","title":"Customer Service Advisor","company":{"id":668740,"name":"Everywhen","domain":"everywhen.co.uk","url":"https://alion.io/company/everywhen","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":77,"open_postings":12,"ghost_share":0,"stale_share":0.917,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bristol, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":86000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T11:16:28Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T12:12:14Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Are you great with customers and enjoy finding solutions? We're looking for a Customer Service Advisor to help keep our existing insurance customers by providing excellent service and support at renewal.\nWhat you will do as a Customer Service Advisor:\nSpeak with customers about their insurance renewals\n\nUnderstand customer needs and provide suitable solutions\n\nHandle policy queries and changes\n\nBuild strong relationships and deliver outstanding service\n\nWork towards retention and renewal targets\n\nWhat we are looking for in our Customer Service Advisor:\nStrong communication and customer service skills\n\nConfidence in handling conversations and negotiations\n\nA positive and proactive approach\n\nInsurance experience is desirable but not essential\n\nWhy join Everywhen?\nSupportive team environment\n\nCareer progression opportunities\n\nHoliday entitlement of 28 days plus bank holidays\n\nOpportunity to progress your career across the entire Everywhen family\n\nGain professional qualifications to enhance your knowledge and career prospects\n\nPension scheme for when you feel it’s time to retire\n\n24-hour support for you and your families physical and mental wellbeing\n\nCorporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more\n\n1 days paid volunteering day to give back to our communities\n\nArdonagh Community Trust (ACT) - Raising funds for charity with donation matching in your local community\n\nThe Spotlight Awards, where we shine a light on the brightest talent across our group\n\nIn return you will be welcomed and supported by our Everywhen family and be joining an organisation that cares about you as a person and your wellbeing.\nSo, what are you waiting for? Apply today and one of our team will be in touch.\n#AIB #LI-NW1 #Hybrid INDX3\nEverywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.\nIf your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.\nAs an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.\nPlease note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. \nNote to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.\nClick here here to see our standard benefits page","description_format":"text","description_chars":3160,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Gym membership"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-10-28T03:20:30Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":2,"expected_fill_days":36,"reasons":["conf:7","stale_co","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/everywhen-customer-service-advisor-5","json_url":"https://alion.io/job/everywhen-customer-service-advisor-5.json","meta":{"generated_at":"2026-10-30T17:03:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5411,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668740},"rest":"https://alion.io/mcp/rest/get_company?id=668740"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feverywhen-customer-service-advisor-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feverywhen-customer-service-advisor-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feverywhen-customer-service-advisor-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/everywhen-customer-service-advisor-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feverywhen-customer-service-advisor-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3377399}},{"tool":"search_jobs","arguments":{"company":"everywhen.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3377399},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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