{"id":3973244,"url":"https://alion.io/job/everywhen-team-leader","title":"Team Leader","company":{"id":668740,"name":"Everywhen","domain":"everywhen.co.uk","url":"https://alion.io/company/everywhen","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Norwich, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T17:01:58Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T17:01:58Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We are excited to announce an opportunity for an experienced and motivated Team Leader to join our Taxi Team.\nThis is an excellent opportunity for someone with insurance experience who enjoys developing people, driving performance, and leading by example. If you are passionate about delivering excellent customer service and helping teams succeed, we'd love to hear from you.\nAbout the Role\nAs a Team Leader, you will be responsible for leading and supporting a team to deliver exceptional customer experiences while achieving individual and team performance targets. You will act as a role model within the business, motivating colleagues and contributing to a positive, high-performing culture.\nKey Responsibilities\nBe the first point of contact for customers, ensuring an outstanding customer experience.\n\nSet and monitor individual and team objectives to achieve business and client expectations.\n\nSupervise, coach, train and support team members to maximise performance.\n\nMotivate and inspire colleagues through regular feedback and development plans.\n\nManage team performance through observation, management information, technical feedback and customer outcomes.\n\nSupport the Line Manager in reviewing processes and identifying opportunities for improvement.\n\nDrive the promotion and uptake of Added Value Products to achieve and exceed revenue targets.\n\nManage workloads across multiple platforms, including back-office systems and email channels.\n\nProvide regular updates to management on productivity, service and sales performance.\n\nEnsure a strong understanding of departmental targets, MI and channel performance across the team.\n\nWhat We're Looking For\nThe successful candidate will demonstrate:\nPrevious insurance experience.\n\nStrong leadership skills with the ability to motivate, coach and develop others.\n\nExcellent communication and customer service skills.\n\nStrong attention to detail and accuracy.\n\nA proactive and positive approach to problem solving.\n\nThe ability to adapt and perform in a changing environment.\n\nConfidence managing performance and providing constructive feedback.\n\nA commitment to leading by example and being a positive role model for the wider team.\n\nEverywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.\nIf your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.\nAs an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.\nPlease note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.\nClick here to see our standard benefits page","description_format":"text","description_chars":3340,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-11-09T17:01:58Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":33,"reasons":["conf:2","win:early"],"computed_at":"2026-11-09T19:22:47Z"},"pay":null,"html_url":"https://alion.io/job/everywhen-team-leader","json_url":"https://alion.io/job/everywhen-team-leader.json","meta":{"generated_at":"2026-11-09T19:22:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5122,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668740},"rest":"https://alion.io/mcp/rest/get_company?id=668740"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feverywhen-team-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feverywhen-team-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feverywhen-team-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/everywhen-team-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feverywhen-team-leader"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3973244}},{"tool":"search_jobs","arguments":{"company":"everywhen.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3973244},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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