{"id":3408951,"url":"https://alion.io/job/evg-specialty-network-client-service-representative-2","title":"Client Service Representative","company":{"id":673040,"name":"EVG Specialty Network","domain":"evgspecialty.com","url":"https://alion.io/company/evgspecialty","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":9,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brooklyn, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":27,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-28T16:35:03Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T12:00:44Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Client Service Representative\n Compensation: $21-$27 per hour, based on experience and qualifications\nVERG Brooklyn is looking for a compassionate and dependable Client Service Representative (CSR) to join our Brooklyn team. As one of the first people our clients meet, you’ll help pet owners feel welcomed, informed, and cared for while their pets receive emergency or specialty treatment.\nIf you’re someone who can make people feel supported during stressful moments, your work can make a real difference at VERG Brooklyn.\nThis is more than a front desk position. You’ll be an important connection between our clients and medical teams, helping each hospital visit run as smoothly as possible.\nWhy You’ll Love Working With Us\nWork that matters: Sometimes a calm voice, a kind welcome, or a clear explanation is exactly what a worried pet owner needs. The support you provide can make a difficult day feel a little easier.\nA team you can count on: Veterinary medicine can be busy and emotional, but you won’t be doing it alone. Our team works together, helps one another, and makes room for both the challenging moments and the good ones.\nRoom to grow: We’ll give you the training and support you need to succeed. You’ll also have opportunities to learn more about veterinary medicine and continue building your career.\nAbout VERG Brooklyn\nVERG Brooklyn is a leading 24/7 emergency and specialty veterinary hospital serving pets and their families throughout the tri-state area. Our client service team works alongside emergency clinicians, board-certified specialists, licensed veterinary technicians, and other experienced professionals to provide advanced care in a collaborative environment.\nOur clients come to us because their pets are family, and we treat them that way.\nBenefits That Support You\nWe appreciate the care and dedication our employees bring to VERG Brooklyn every day. Our benefits package includes:\nCompetitive compensation\nFlexible scheduling\nMedical, dental, vision, and life insurance\nFSA and HSA options, including company contributions\nInterest-free health and veterinary payment account\n401(k) with company match\nPaid time off and floating holidays\nUniform allowance\nEmployee pet-care and veterinary service discounts\nAdditional employee benefits and perks\nWhat You’ll Do\nAs a Client Service Representative, you’ll help create a welcoming and supportive experience for every client and patient. You’ll check patients in and out, answer phones, schedule appointments, process payments, and help keep communication flowing between clients and the medical team.\nYou’ll also:\nProvide friendly and compassionate customer service.\nAddress client concerns with patience and empathy.\nDiscuss estimates, payment options, and hospital policies.\nProcess invoices and payments and complete end-of-day reports.\nCommunicate with clients by phone, email, text, or app.\nHelp maintain a clean and organized front desk.\nSupport administrative tasks, such as accounts receivable, patient reminders, or social media.\nAssist with other tasks that support the hospital and team.\nWhat You Bring\nYou have a high school diploma or equivalent, strong communication and customer service skills, and confidence handling challenging situations with empathy and professionalism. Basic computer skills are required, including experience with Word, Outlook, and office management software. Veterinary experience and familiarity with Instinct are a plus but not required, we’re happy to train the right person. Most importantly, we’re looking for someone with a positive attitude who is eager to learn, grow, and contribute to our team.\nDue to the nature of supporting a hospital that is open to care for pets 24/7, working with us often requires the schedule flexibility for all shifts, including overnights, evening hours, weekends and holidays. If selected for an interview, the scheduling options and process will be discussed with you at that time.\nWhat's Next?\nIf you would like to work for a hospital that gives you the platform to do amazing things, we would love to learn more about you! If you'd like to check us out before applying:\nOur website: https://www.verg-brooklyn.com/\nOur FB Page: https://www.facebook.com/VERGBrooklyn/ \nVERG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\n\nUS Pay Range\n$21—$27 USD","description_format":"text","description_chars":4398,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-10-28T17:05:06Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":64,"reasons":["conf:2","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":54000,"is_top_pay":false},"html_url":"https://alion.io/job/evg-specialty-network-client-service-representative-2","json_url":"https://alion.io/job/evg-specialty-network-client-service-representative-2.json","meta":{"generated_at":"2026-10-30T12:00:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17301,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673040},"rest":"https://alion.io/mcp/rest/get_company?id=673040"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fevg-specialty-network-client-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fevg-specialty-network-client-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fevg-specialty-network-client-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/evg-specialty-network-client-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fevg-specialty-network-client-service-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3408951}},{"tool":"search_jobs","arguments":{"company":"evgspecialty.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3408951},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}