{"id":1312141,"url":"https://alion.io/job/evidencecare-product-quality-support-engineer","title":"Product Quality & Support Engineer","company":{"id":3796598,"name":"EvidenceCare","domain":"evidence.care","url":"https://alion.io/company/evidence-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nashville, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":143000,"period":"year","method":"role_country_seniority_unknown","sample_n":1856},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"LLM","optional":false},{"name":"Playwright","optional":false},{"name":"Postman","optional":false},{"name":"Selenium","optional":false},{"name":"SOAP","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-25T14:55:02Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-15T00:18:03Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"Location: Nashville, TN; Chicago, IL; or Remote\nPosition Type: Full Time\nPay: Salary\nReports to: VP of Product Delivery & Operations\nCompany Overview:\nEvidenceCare is a fast-paced, fun-filled tech company scaling their market share with innovative healthcare products. Our products not only address the needs of inefficient healthcare delivery but also disrupt the status quo.\nEvidenceCare is a unique clinical decision support system (CDSS) because of its EHR-integrated platform that optimizes clinician workflows to deliver better patient care, reduce hospital costs, and capture more revenue. Founded in response to the professional experience of emergency physician Dr. Brian Fengler, the platform provides clinicians with evidence-based care and measurable outcomes.\nCompany Vision: We envision a day when every clinical decision will deliver the right care at the right time.\nCompany Mission: Empower better care decisions.\nCompany Values: Grit, Respect, Innovation, Teamwork, Integrity, and Fun\nThe type of people who succeed at EvidenceCare:\nWe want go-getters who wake up every day ready to join the next adventure and end the day having accomplished something meaningful. Life is too short not to wake up with a purpose to pursue and a team that encourages you in that pursuit.\nWe want every team member to pursue their dreams while at EvidenceCare and to enjoy the journey together.\nWe want people who communicate well, take ownership of projects, but also work collaboratively in team settings and desire to get a little bit better each day.\nPosition Summary:\nWe are looking for a quality and support specialist who can help us ensure that our applications are reliably delivering the value they promise, that our deployments are consistently adding innovation without introducing regression issues, and our systems are functioning as expected. The ideal candidate will be comfortable with both technical testing tasks and interacting with customers to expediently address their concerns or issues.\nOur team is dedicated to improving healthcare provider workflows and driving client success, and you will be a key member.\nYou will work in a fast-paced growth environment with the unique opportunity to demonstrate and develop a wide range of skills, work with smart and dedicated people, and address the real-world complexity of healthcare technology in a clinical setting.\nRoles and Responsibilities\nCollaborate with the Product and Engineering teams to deeply understand product requirements, technology, and expected functionality \nDevelop a deep appreciation for both the user experience and the EvidenceCare’s product value propositions \nTake a direct role in the software development cycle and live customer support \nLead EvidenceCare’s Product Quality efforts by designing and executing test plans. \nWork with both existing product features and the newest development, taking responsibility for both unit and end-to-end testing. \nTake ownership for identifying, triaging, prioritizing and resolving issues, including customer-reported problems \nEngage with customers to not only resolve immediate issues but also to identify insights that can help prevent issues in the future \nMaintain reliability and innovation while avoiding regressions, \nAssess and anticipate risks; be proactive \nBuild and maintain automated test frameworks; apply LLMs to expand test coverage, surface anomalies, and improve observability across product and integration surfaces \nMinimum Requirements:\nBachelor’s degree is required. Ideal candidates will have a degree in software engineering, biomedical engineering, information systems, computer science, data science, statistics or other related discipline \nAbility and interest in developing new testing frameworks, improving test quality \nCommitted to ensuring clinical end users see correct data and have the best possible user experience \nProven track record for successfully maintaining application quality \nUseful Experience:\nCreating and managing ticket queues for bug and customer support issues. \nWriting SQL queries for data analysis and data quality review. \nWorking with clinical software, EHR/EMRs, and interface engines. \nFamiliarity with healthcare standards, especially HL7/FHIR, and healthcare code sets (e.g., LOINC, SNOMED, CPT, ICD-10). \nAPI designs, web services, RESTful APIs, XML, JSON, and SOAP. \nWriting automated test scripts using tools like Postman, Playwright, Selenium, etc. \nExperience using LLMs as a development tool - for test 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