{"id":765071,"url":"https://alion.io/job/evidentid-customer-success-manager","title":"Customer Success Manager","company":{"id":674374,"name":"Evident ID","domain":"evidentid.com","url":"https://alion.io/company/evidentid","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":80000,"max_usd":168000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":347},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-07-20T13:00:52Z","employer_posted_date":"2026-07-20","last_verified_at":"2026-09-23T23:56:08Z","board_verified":true,"closed_at":null,"days_open":65,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":65},"description":"Evident is looking for a motivated individual to join our growing Customer Success Team as a Customer Success Manager. As the go-to point of contact for our customers, you’ll have the opportunity to manage your own book of business in an effort to grow and expand each account. Your daily focus will be driving customer adoption and retention through account management, strategy calls and regular business reviews. You’ll have the opportunity to work alongside leadership on a regular basis and gain experience and insight across multiple departments in a rapidly growing company. As a Customer Success Manager, you’ll develop your skills in customer engagement, project management, customer service and cross functional collaboration.\nCandidates must be based in the greater Atlanta area.\nKey Responsibilities\nCustomer Relationship & Account Management\nServe as the primary point of contact for assigned customer accounts post-sale\nBuild trusted advisor relationships with customer stakeholders and executives\nLead onboarding, ongoing enablement, and regular business reviews\nAdoption & Value Realization\nDrive product adoption aligned to customer goals and use cases\nProactively identify risks to retention and take action to mitigate churn\nEnsure customers clearly understand and achieve measurable value from Evident’s solutions\nOwn solution design and configuration during implementation, translating customer risk/compliance requirements into platform configuration \nServe as the internal expert on how insurance and compliance requirements map to platform rules and decisioning logic\nRenewals & Expansion\nOwn customer renewals \nIdentify and support expansion opportunities based on customer needs and outcomes\nMaintain accurate forecasting and account health reporting\nCross-Functional Collaboration\nPartner with Sales, Support, Product, and Engineering to advocate for customers\nProvide structured feedback on customer trends, product gaps, and opportunities\nCoordinate internal resources to resolve issues and deliver a strong customer experience\nOperational Excellence\nMaintain accurate account data, notes, and health metrics in CRM\nFollow defined Customer Success processes while helping improve them over time\nContribute to playbooks, best practices, and scalable CS motions\nRequirements\n3-6+ years of experience in Customer Success, Account Management, or a related client-facing role\nPrior experience in an onboarding or implementation role\nExperience managing a book of business with renewal and retention responsibility\nExperience working with insurance certificates (COIs), policy documents, or contract/compliance requirements - ability to read & interpret coverage terms, limits, and endorsements \nAbility to translate complex business or contractual requirements into system configurations (workflow rules, decisioning logic, or similar platform setup) \nStrong communication and presentation skills, including executive-level conversations\nProven ability to manage multiple accounts and priorities simultaneously\nComfort working with CRM and CS platforms (Salesforce experience strongly preferred)\nExperience in SaaS, B2B technology, identity, security, or compliance solutions\nFamiliarity with customer health scoring and success metrics\nExperience supporting mid-market and/or enterprise customers\nData-driven mindset with the ability to translate insights into action","description_format":"text","description_chars":3392,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Security Compliance"],"lifecycle":[{"event":"open","at":"2026-09-11T19:41:48Z"}],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.482,"p_room":0.36,"age_days":64,"expected_fill_days":43,"reasons":["conf:10","win:tail","crowd:"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/evidentid-customer-success-manager","json_url":"https://alion.io/job/evidentid-customer-success-manager.json","meta":{"generated_at":"2026-09-24T03:53:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}