{"id":765077,"url":"https://alion.io/job/evidentid-insurance-certificate-operations-manager","title":"Insurance Certificate Operations Manager","company":{"id":674374,"name":"Evident ID","domain":"evidentid.com","url":"https://alion.io/company/evidentid","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":123000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":482},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-05T13:22:44Z","employer_posted_date":"2026-06-05","last_verified_at":"2026-09-23T23:56:08Z","board_verified":true,"closed_at":null,"days_open":110,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":110},"description":"Evident ID is hiring an Insurance Certificate Operations Manager to join our Operations Team. This is a hybrid role working from the Atlanta office 3 days a week.\nResponsibilities\n· Responsible for the quality and efficiency of a team of insurance certificate verification specialists\n· Conduct ongoing training for insurance verification specialists\n· Create and maintain training and user guide articles on processes and procedures\n· Work closely with product and engineering team to improve the insurance verification software and identify opportunities for new features\n· Translate insurance requirements into product offerings and recognize gaps\n· Be a driving force for product enhancements and efficiencies\n· Work with a strong sense of urgency to meet and exceed daily customer and internal escalation inquires\n· Participate in various company initiatives and projects as requested\n· Build and maintain strong internal relationships with different departments within the company (we are a team!)\n· Support the vision and values of the company through role modeling and encouraging desired behaviors (actions speak louder than words)\nIf you have the following you might be a good fit!\n· 2+ years of experience within Commercial Insurance lines of coverage (U.S. commercial lines are a must, any international experience is a plus)\n· Product Management or Project Management experience highly encouraged\n· Strong understanding on how to read and interpret Certificates of Insurance\n· Experience training and coaching a team of operational specialists to be the best and do their best\n· Experience working with customers to understand their needs or help address questions or issues\n· Experience in insurtech or procurement technology is a plus\n· Enjoy working in a collaborative environment\n· Open to feedback\n· Comfortable conducting analysis and pulling together regular metrics\n· Have a can-do attitude even when you may not know the answer but you will figure it out\n· Mutli-tasker extraordinaire\n· Open to change on a regular basis (every day is different!)\n· Strong written and verbal communication skills\n· Not afraid to ask questions\n· Skilled at organizing and prioritizing tasks\nWe are not looking for:\n· Someone to sit on the sidelines\n· Likes to work independently\n· Enjoys doing the same work everyday\n· Closed minded","description_format":"text","description_chars":2336,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Security Compliance"],"lifecycle":[{"event":"open","at":"2026-09-11T19:41:48Z"}],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.233,"p_room":0.28,"age_days":109,"expected_fill_days":32,"reasons":["conf:10","win:tail","crowd:junior"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/evidentid-insurance-certificate-operations-manager","json_url":"https://alion.io/job/evidentid-insurance-certificate-operations-manager.json","meta":{"generated_at":"2026-09-24T05:24:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}