{"id":1806096,"url":"https://alion.io/job/evision360-technical-support-application-support-engineer","title":"Technical Support / Application Support Engineer","company":{"id":3882209,"name":"evision","domain":"evision360.com","url":"https://alion.io/company/evision360","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MS SQL","optional":false},{"name":"Oracle","optional":false},{"name":"SQL","optional":false}],"status":"closed","first_seen_at":"2026-09-22T15:47:13Z","employer_posted_date":null,"last_verified_at":"2026-10-17T01:39:00Z","board_verified":false,"closed_at":"2026-10-17T01:39:00Z","days_open":24,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":24},"description":"Roles and Responsibilities:\nDiagnose, Research, troubleshoot and identify solutions to software issues \n\nAsk customers targeted questions to quickly understand the root of the problem \n\nTrack computer system issues through to resolution, within agreed time limits\n\nTalk to clients through a series of actions, either via phone or email until they’ve solved a technical issue\n\nProperly escalate unresolved issues to software developers \n\nProvide prompt and accurate feedback to clients \n\nRefer to internal database or external resources to provide accurate tech solutions\n\n Ensure all issues are properly logged \n\nPrioritize and manage several open issues at one time \n\nFollow up with clients to ensure their systems are fully functional after troubleshooting \n\nPrepare accurate and timely reports \n\nDocument technical knowledge in the form of articles and manuals \n\nMeeting with clients following the sale of software packages to collect data and other information required to customize software systems. \n\nCreating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems. \n\nCommunicating with clients throughout the software customization process to obtain feedback and approval. \n\nCustomizing software systems based on clients’ individual needs and specifications. \n\nCreating a specialized document for each client, detailing all customizations made. \n\nInstalling customized software systems and all necessary components. \n\nEnsuring that the project team is aware of key deliverables and project milestones.\n\nProviding cost and time estimates to clients who require additional customizations to be done\n\nRequirements\nBachelor of Computer Science preferably AUC, GUC or Arab Academy for Science & Technology or equivalent experience.\n\nGood Knowledge of SQL queries, Oracle, Microsoft SQL.\n\nUnderstanding of common support metrics, available tools, and typical industry standards for excellent support\n\nStrong troubleshooting and multi-tasking skills.\n\nWorking continuously on a task until completion (or referral to third parties, if appropriate).\n\nGood knowledge of applications servers (WAS - 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