{"id":2606933,"url":"https://alion.io/job/evismart-product-support-specialist","title":"Product Support Specialist","company":{"id":673288,"name":"EviSmart","domain":"evismart.com","url":"https://alion.io/company/evismart","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":148,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines","Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":22000,"period":"year","method":"role_country_seniority_unknown","sample_n":12},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T08:30:29Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-23T14:12:36Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Product Support Specialist\nEviSmart | Global Continuity Team\nOn-site\nFull-Time\nNight Shift\n\nWe're looking for a Product Support Specialist who can help customers resolve software issues and keep their operations running.\nOur customers are dental labs and dentists around the world who rely on our software every day. When something isn't working, we need someone who can understand the problem, find a practical solution, and keep the customer informed.\nWhat You'll Do\nAssist customers with software issues, questions, and troubleshooting.\n\nUnderstand how our products work and how customers use them.\n\nFind temporary workarounds when an immediate fix isn't available.\n\nManage support tickets and follow through until issues are resolved.\n\nWork with Technical Support and Engineering teams on more complex issues.\n\nProvide clear and timely updates to customers during incidents.\n\nIdentify recurring problems and help prevent them from happening again.\n\nHelp improve our support processes and knowledge resources.\n\nWhat We're Looking For\nExperience in software product support, application support, or SaaS customer support.\n\nStrong problem-solving skills and the ability to troubleshoot software issues.\n\nGood written and verbal English communication skills.\n\nAbility to explain technical problems in simple terms.\n\nFamiliarity with ticketing systems and basic technical troubleshooting.\n\nAbility to prioritize issues and remain calm under pressure.\n\nA proactive mindset and willingness to learn complex software products.\n\nYou don't need to be a software developer. What matters is your ability to understand the product, solve customer problems, and take ownership until customers can continue working.\n\nAbout EviSmart\nEviSmart develops software that helps dental labs and dental professionals manage their digital workflows.\nYou'll join our Global Continuity team, working alongside Product Support and Technical Support Specialists to help customers around the world keep their operations running.\nInterested? Apply now and join our team.","description_format":"text","description_chars":2042,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Dental Products & Labs","Practice Management Software"],"lifecycle":[{"event":"open","at":"2026-10-15T10:01:39Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":148,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/evismart-product-support-specialist","json_url":"https://alion.io/job/evismart-product-support-specialist.json","meta":{"generated_at":"2026-10-23T16:36:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25137,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673288},"rest":"https://alion.io/mcp/rest/get_company?id=673288"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fevismart-product-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fevismart-product-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fevismart-product-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/evismart-product-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fevismart-product-support-specialist"}]}