{"id":2802716,"url":"https://alion.io/job/evnek-servicenow-itsm-developer","title":"ServiceNow ITSM Developer","company":{"id":3801266,"name":"Evnek","domain":"evnek.com","url":"https://alion.io/company/evnek","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":27000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":28},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Configuration Management","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"CI/CD","optional":true},{"name":"Git","optional":true},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-07-29T12:00:56Z","employer_posted_date":null,"last_verified_at":"2026-07-29T12:00:56Z","board_verified":false,"closed_at":null,"days_open":87,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":87},"description":"Job Title : ServiceNow ITSM Developer\n\nLocation : Bengaluru (Remote)\n\nNotice Period : Immediate Joiner\n\nKey Responsibilities :\n\nDesign, develop, customize, and configure ServiceNow ITSM applications, including:\n\n- Incident Management (IM)\n\n- Problem Management (PM)\n\n- Change Management (CM)\n\n- Request Management (RM)\n\n- Knowledge Management (KM)\n\n- Service Catalog\n\n- Configuration Management Database (CMDB)\n\n- Develop and customize ServiceNow workflows, business rules, client scripts, UI policies, UI actions, and catalog items.\n\n- Analyze ServiceNow ticketing and CMDB data to support attribute mapping and data import into enterprise data orchestration platforms.\n\n- Build reports, dashboards, and Performance Analytics to monitor operational KPIs and service performance.\n\n- Develop and maintain integrations with enterprise applications using REST APIs, SOAP, MID Server, and IntegrationHub.\n\n- Support CMDB health initiatives, Discovery, and Service Mapping activities.\n\n- Collaborate with business stakeholders, solution architects, and technical teams to translate business requirements into scalable ServiceNow solutions.\n\n- Follow ServiceNow development best practices, governance standards, security guidelines, and coding standards.\n\n- Participate in Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, code reviews, testing, and retrospectives.\n\n- Troubleshoot production issues and provide ongoing support and enhancements for ServiceNow applications.\n\n- Contribute to platform optimization, documentation, and continuous improvement initiatives.\n\nPreferred Qualifications :\n\n- ServiceNow Certified System Administrator (CSA)\n\n- ServiceNow Certified Application Developer (CAD)\n\n- ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM)\n\n- Experience with:\n\n1. 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