{"id":3982335,"url":"https://alion.io/job/evolent-supervisor-customer-service","title":"Supervisor, Customer Service","company":{"id":1040035,"name":"Evolent","domain":"evolent.com","url":"https://alion.io/company/evolent","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0.2,"time_to_fill_p50_days":15,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T20:10:09Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T02:31:28Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Your Future Evolves Here\nEvolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.\nEvolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.\nJoin Evolent for the mission. Stay for the culture.\nWhat You’ll Be Doing:\nJob Summary:\nThe Contact Center Supervisor plays a pivotal role in leading our contact center team, ensuring the effective and efficient management of operations related to prior authorization services for healthcare companies. This role is essential in upholding Evolent Health’s commitment to excellence in service delivery, optimizing processes, and supporting our mission to enhance the quality of care while reducing costs. The ideal candidate will bring strong leadership skills, a background in contact center management, and a passion for improving healthcare outcomes.\nKey Responsibilities:\nTeam Leadership and Management:\nSupervise, mentor, and develop a team of contact center representatives.\nConduct regular performance evaluations, provide constructive feedback, and address performance issues to maintain a motivated and high-performing team.\nOversee training and development programs to ensure staff are equipped with the knowledge and skills needed to excel in their roles.\nOperational Oversight:\nMonitor daily contact center operations to ensure adherence to service levels and quality standards, in line with Evolent Health’s commitment to operational excellence.\nImplement and manage processes that enhance efficiency and effectiveness in handling prior authorization requests.\nAnalyze call metrics and other performance indicators to identify trends, areas for improvement, and implement necessary corrective actions.\nCustomer Service Excellence:\nEnsure that representatives provide exceptional service to providers, members, and clients.\nManage escalated issues and complex cases, providing timely and effective resolutions to maintain high client satisfaction.\nProcess Improvement:\nCollaborate with other departments to identify and implement improvements in the prior authorization process, contributing to our mission of delivering better care and reducing costs.\nDevelop and enforce procedures that enhance the accuracy and speed of the authorization process, driving continuous improvement in line with Evolent Health’s strategic goals.\nReporting and Analysis:\nPrepare and present regular reports on team performance, service metrics, and operational issues to senior management, providing insights that support our mission of operational excellence.\nUtilize data and feedback to drive initiatives that optimize contact center performance and align with Evolent Health’s objectives.\nQualifications:\nEducation and Experience:\nAssociate degree or higher in Business Administration, Healthcare Management, or related field preferred\nMinimum of 3-5 years of experience in a contact center environment, with at least 2 years in a supervisory role.\nExperience in healthcare, insurance, or prior authorization services is highly desirable.\nSkills and Competencies:\nStrong leadership and team management skills.\nExcellent communication and interpersonal abilities.\nProficient in contact center software and CRM systems.\nStrong analytical and problem-solving skills.\nAbility to handle high-pressure situations and maintain a positive attitude.\nOther Requirements:\nAbility to work flexible hours if needed to meet operational demands.\nCommitment to maintaining confidentiality and adhering to healthcare compliance regulations.\nTo ensure a secure hiring process we have implemented several identity verification steps, including submission of a government issued photo ID. We conduct identity verification during interviews, and final interviews may require onsite attendance. All candidates must complete a comprehensive background check, in-person I-9 verification, and may be subject to drug screening prior to employment. The use of artificial intelligence tools during interviews is prohibited and monitored. Misrepresentation will result in immediate disqualification from consideration.\nTechnical Requirements:\nWe require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router.\nEvolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact  for further assistance.\nThe expected base salary/wage range for this position is $55,000 to 60,000. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.","description_format":"text","description_chars":5680,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Care Coordination & Population Health","Clinical Decision Support","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-11-09T20:10:09Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:3","win:early"],"computed_at":"2026-11-10T05:57:32Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/evolent-supervisor-customer-service","json_url":"https://alion.io/job/evolent-supervisor-customer-service.json","meta":{"generated_at":"2026-11-10T05:57:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13803,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1040035},"rest":"https://alion.io/mcp/rest/get_company?id=1040035"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fevolent-supervisor-customer-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fevolent-supervisor-customer-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fevolent-supervisor-customer-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/evolent-supervisor-customer-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fevolent-supervisor-customer-service"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3982335}},{"tool":"search_jobs","arguments":{"company":"evolent.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3982335},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}