{"id":1456642,"url":"https://alion.io/job/evolution-it-support-engineer-4","title":"IT support Engineer","company":{"id":13826,"name":"Evolution","domain":"evolution.com","url":"https://alion.io/company/evolution","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":34,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Yerevan, Armenia"],"countries":["AM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":480},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Linux","optional":false},{"name":"Okta","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-28T10:08:15Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-04T00:48:12Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Evolution is a market-leading Swedish company, founded in 2006 and listed on Nasdaq Nordic (EVO). We are a global developer and provider of innovative products and services for online casino entertainment. Our business-to-business solutions empower operators around the world to deliver unrivalled online gaming experiences to their players.\nEvolution is home to a growing family of award-winning product brands, including:\nEvolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and DigiWheel.\nWith over 22,000 employees across 40+ global sites, we operate in diverse fields such as:\nGame Development & Innovation\nSoftware Engineering\nLive Game Presentation & Hosting\nStudio & Facility Operations\nIT & Support Services\nOur dynamic and creative environment drives continuous innovation and offers unique opportunities for both personal and professional growth.\nAbout Evolution Armenia\nEvolution Armenia, established in 2020, is one of the newest and fastest-growing studios within the global Evolution network. Located in Yerevan, it plays a vital role in delivering live casino games 24/7 to players around the world.\nThe studio is known for its high-tech environment and vibrant work culture, with a strong focus on hiring Game Presenters.\nWith the ambition to become one of the leading employers in Armenia, Evolution Armenia provides flexible, engaging, and rewarding career opportunities for young talent-especially women seeking a dynamic start in the entertainment and tech industry.\nFirst/Second line IT support for company internal users and contractors.\nInstalling, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment\nConfiguring, administering and updating Windows, MAC, Linux operating systems on user devices.\nManaging user device environment using user device management tools.\nCreating and managing user accounts in Okta, AD, Azure AD, o365 and other systems.\nPhysical network related tasks (patching, device installation, ports assignment, cabling).\nServer and network equipment installation and maintenance, cable patching in data centers and server rooms.\nKeeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning.\nWorking closely with the facility and security teams to resolve security issues.\nConstant development and improvements of local IT infrastructure.\nProviding IT assets management according to internal procedures;\nProviding service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements;\nTimely incident resolution, escalation to third party suppliers and problem analysis and resolution;\nProvisioning system updates and deployments according to respective internal procedures;\nUser request fulfilment according to established SLAs.\nPerforming other duties, as asked by the manager, which are related to this position or IT infrastructure.\nLogistics, manage inventory and equipment between locations.\n Secondary (higher, special etc.) education.\nExcellent fluent written and spoken Armenian and English.\nGood communication and presentation skills\nAbility to create structured documentation\nTeamwork skills, ability to take decisions, solve problems independently and in the team and work under high pressure working conditions\nFundamental IT skills - hardware, OS, applications, networking, security.\nExperience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software.\nAt least 2 year experience in supporting user IT devices hardware and software.\nExperience using and managing workstations in heterogeneous environment, remote management services, filesharing, collaboration, e-mail and directory services.\nFundamental knowledge of IT procedures and security principles.\nCertifications on IT systems administration/support preferred.\nEnterprise employment experience preferred.\n Health insurance;\nOutstanding experience in an international environment;\nExcellent working environment including gym and canteen;\nPrivilege card;","description_format":"text","description_chars":4157,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-09-29T10:11:06Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.593,"p_room":1,"age_days":4,"expected_fill_days":28,"reasons":["conf:24","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/evolution-it-support-engineer-4","json_url":"https://alion.io/job/evolution-it-support-engineer-4.json","meta":{"generated_at":"2026-10-04T03:01:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4590,"day_limit":5000,"remaining_today":410,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}