{"id":2028970,"url":"https://alion.io/job/evolution-it-support-engineer-5","title":"IT Support Engineer","company":{"id":13826,"name":"Evolution","domain":"evolution.com","url":"https://alion.io/company/evolution","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":35,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birkirkara, Malta"],"countries":["MT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":82000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":469},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Okta","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-07T13:32:52Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-08T00:19:21Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Evolution is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class live dealer gaming to our licensees, which include many of the world’s best-known gaming brands and now looking for talent like you to join us in our Evolution!\nOur excellence is driven by over 17,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.\nOur integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.\nThe role entails providing first and second-line IT support, including installing, configuring, and troubleshooting various devices and managing user accounts across systems. Responsibilities also include physical network tasks, server and network equipment maintenance, inventory management, and continuous development of the local IT infrastructure.\nResponsibilities:\nFirst/Second line IT support for company internal users and contractors.\nInstalling, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment\nConfiguring, administering and updating Windows, MAC, Linux operating systems on user devices.\nManaging user device environment using user device management tools.\nCreating and managing user accounts in Okta, AD, Azure AD, o365 and other systems.\nPhysical network related tasks (patching, device installation, ports assignment, cabling).\nServer and network equipment installation and maintenance, cable patching in data centers and server rooms.\nKeeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning.\nWorking closely with the facility and security teams to resolve security issues.\nConstant development and improvements of local IT infrastructure.\nProviding IT assets management according to internal procedures;\nProviding service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements;\nTimely incident resolution, escalation to third party suppliers and problem analysis and resolution;\nProvisioning system updates and deployments according to respective internal procedures;\nUser request fulfilment according to established SLAs.\nPerforming other duties, as asked by the manager, which are related to this position or IT infrastructure.\nLogistics, manage inventory and equipment between locations.\n Secondary (higher, special etc.) education.\nExcellent fluent written and spoken and English.\nGood and clear communication and presentation skills to collaborate with other departments and teams to achieve goals.\nCustomer Service skills with high emotional intelligence.\nHigh sense of responsibility.\nClose attention to detail while adhering to department standards.\nSelf-driven problem-solving skills to deduce and analyze ambiguous situations to resolve them.\nAbility to create structured documentation.\nExperience with MS office applications: Use and support.\nTeamwork skills, solve problems independently and in the team\n Working under high pressure on critical short deadline tasks.\nAbility to take decisions and with a high sense of accountability for your own work.\nFundamental IT skills - hardware, OS, applications, networking, security.\nExperience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software.\nAt least 3 years experience in supporting user IT devices hardware and software.\nExperience using and managing workstations in heterogeneous environment, remote management services, filesharing, collaboration, e-mail and directory services.\nFundamental knowledge of IT procedures and security principles.\nCertifications on IT systems administration/support preferred.\nEnterprise employment experience preferred.\n We offer:\nCompetitive remuneration package\nComprehensive training\nProfessional and personal development\nHealth insurance\nDynamic working environment\nGym membership\nOutstanding experience in an international environment\nApplication: please, apply by sending in your CV and motivation letter (in English).","description_format":"text","description_chars":4588,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Gym membership","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-07T13:38:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-10-08T00:45:28Z"},"pay":null,"html_url":"https://alion.io/job/evolution-it-support-engineer-5","json_url":"https://alion.io/job/evolution-it-support-engineer-5.json","meta":{"generated_at":"2026-10-08T00:45:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1175,"day_limit":5000,"remaining_today":3825,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13826},"rest":"https://alion.io/mcp/rest/get_company?id=13826"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fevolution-it-support-engineer-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fevolution-it-support-engineer-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fevolution-it-support-engineer-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/evolution-it-support-engineer-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fevolution-it-support-engineer-5"}]}