{"id":1233150,"url":"https://alion.io/job/evolution-service-support-specialist-3","title":"Service Support Specialist","company":{"id":13826,"name":"Evolution","domain":"evolution.com","url":"https://alion.io/company/evolution","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":33,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birkirkara, Malta"],"countries":["MT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T07:56:23Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-30T18:21:09Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Join Evolution as a Service Support Specialist in Malta!\nEvolution is a global leader in innovative online casino solutions, with over 20,000 employees across 30+ locations. Operating state-of-the-art broadcasting studios worldwide, including Malta, we deliver premium gaming experiences 24/7. Listed on Nasdaq Nordic since 2015, we embody our core values: ALIVE, DO RIGHT, and WORK TOGETHER.\nWe’re seeking a Service Support Specialist to join our fast-paced team in Malta and ensure seamless gaming operations.\n Ensure uninterrupted table operations by identifying and resolving real-time incidents, including dealer errors, software issues, or network connectivity problems.\nMonitor critical systems and infrastructure using provided tools, escalating alerts as necessary.\nInvestigate and resolve player disputes related to game integrity or dealer actions.\nEnsure timely and accurate resolutions for client and end-user issues.\nRecord all incidents in internal systems, prepare detailed post-resolution reports, and share insights with management.\nCoordinate case resolutions across internal teams and support the seamless execution of shift activities.\nContribute to maintaining a high-quality gaming environment by proactively identifying and addressing potential issues.\n Excellent English skills (spoken and written).\nCustomer support experience preferred.\nStrong decision-making, problem-solving, and leadership abilities.\nExcellent multitasking skills with a proactive, detail-oriented approach.\nAbility to thrive in a dynamic, multicultural, and high-pressure environment.\n What We Offer\n Private health insurance, free gym membership, team events & more","description_format":"text","description_chars":1664,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Gym membership","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-09-25T15:31:54Z"}],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.592,"p_room":1,"age_days":6,"expected_fill_days":27,"reasons":["conf:11","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/evolution-service-support-specialist-3","json_url":"https://alion.io/job/evolution-service-support-specialist-3.json","meta":{"generated_at":"2026-10-01T11:01:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2357,"day_limit":5000,"remaining_today":2643,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}