{"id":2385023,"url":"https://alion.io/job/evolution-service-support-specialist-5","title":"Service Support Specialist","company":{"id":13826,"name":"Evolution","domain":"evolution.com","url":"https://alion.io/company/evolution","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":39,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlantic City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-10-12T16:32:39Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T17:58:32Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Evolution the world leading B2B provider for online casinos. is hiring! At Evolution, our talent is live, the players are virtual. Every day, thousands play with real money, from their mobile devices, on one of our 50+ games.\nSince 2006, Evolution has been the leading product company of virtual casino games. We’ve evolved the gaming industry by designing and hosting the most streamed, interactive casino tables and slots in the world.\nOur North American talent broadcasts 24/7 from our studios in Atlantic City, New Jersey, Southfield, Michigan, Philadelphia, Pennsylvania, Fairfield, Connecticut and Vancouver, Canada.\n The Service Support Specialist is responsible for managing table uptime and minimizing table downtime as much as possible by proactively dealing with different type of technical issues, following proper escalation path, notifying Licensees in a timely manner about issues occurred and tracking incidents in JIRA / TTS / SST systems, and testing the studio during critical situations.\nResponsibilities:\nEnsuring that all tables are operational without interruptions;\nEnsuring games results are completed and processed according to the correct procedures to guarantee integrity of games;\nEnsure appropriate number of staff are present for each shift;\nIdentifying and resolving all game irregularities due to dealer mistake, software issues or any other reason;\nIdentifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivity;\nResolving players’ disputes related to the actions of the dealer or any other event that could have affected the integrity of the game.\nEscalating all incidents that cannot be resolved at 1st line to the appropriate 2nd line, or 3rd line support function via Jira or SST as required.\nIdentifying problems/repeat Incidents and escalating them to appropriate 2nd line, 3rd Line support function via Jira /SST where appropriate.\nMonitoring critical application functions and Infrastructure components via the provided monitoring tools; identifying, analyzing, logging and escalating all alerts as necessary.\nResponding to and where possible, resolving any issues raised by licensees either via email or SST.\nImproving and developing subordinates work levels through re-training and development workshops\nOther duties as assigned.\n Execution of job duties requires secondary (higher, special etc.) education;\nStrong written and oral knowledge of English;\nStrong level of computer literacy;\nStrong problem-solving skills;\nStrong attention to detail;\nService oriented personality traits;\nAbility to work in a team;\nAbility to make decisions;\nAnalytical skills;\nManagerial skills;\nExcellent Communication skills;\nStrong people management skills\n Benefits:\nCompetitive Hourly Rate ($20)\nPaid Time Off\nPaid Holidays\nMedical, Dental & Vision Insurance Plans\nCompany Paid Life and AD&D Insurance\nNationwide Employee Discount Program\nFull Training & Growth Opportunities\nProfessional and personal development - for the right person there is opportunity for the role to grow in responsibility\nEvolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 16,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.\nOur integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.\nEvolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).\nEvolution USA was established in 2018. More information on Evolution.com.\nFor more information visit www.evolution.com\n #EVONJL\nAll your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":4243,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-12T20:07:07Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":33,"reasons":["conf:2","stale_co","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/evolution-service-support-specialist-5","json_url":"https://alion.io/job/evolution-service-support-specialist-5.json","meta":{"generated_at":"2026-10-13T18:17:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27907,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13826},"rest":"https://alion.io/mcp/rest/get_company?id=13826"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fevolution-service-support-specialist-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fevolution-service-support-specialist-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fevolution-service-support-specialist-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/evolution-service-support-specialist-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fevolution-service-support-specialist-5"}]}