{"id":3102830,"url":"https://alion.io/job/evolution-service-support-specialist-6","title":"Service support specialist","company":{"id":13826,"name":"Evolution","domain":"evolution.com","url":"https://alion.io/company/evolution","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":45,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Medellín, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":28000,"period":"year","method":"role_country_seniority_unknown","sample_n":10},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-22T17:12:34Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-28T13:58:42Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 16,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.\nOur integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.\nEvolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).\n Ensure all tables are operational and troubleshoot technical failures.\n\nHandle real-time issues like GP mistakes, software/hardware problems, and critical incidents. Escalate issues to the right department.\n\nResolve player disputes with Live Support and Casino Support.\n\nPrepare reports related to service support duties.\n\nMaintain a safe and clean gaming floor with no unauthorized personnel.\n\nManage internal systems (JIRA, TTS, SST, WIKI).\n\nHandle ad-hoc situations to ensure product delivery.\n\nEnsure all operational tables have Games Presenters.\n\nManage part-time table assignments.\n\nReport GP mistakes, software/hardware issues, and maintain communication with players and licensees about issues and maintenance.\n\nMonitor emails and respond to notifications.\n\n Strong written and verbal communication skills in English (B2)\n\nRequired IT knowledge and experience with standard software applications, including MS Office, Windows, etc.\n\nAn ability to make managerial decisions requiring independent judgment and to identify and refer other issues to the proper authorities.\n\nAn ability to communicate clearly with staff, communicating effectively to establish cooperative linkages among the team\n\nAble to resolve interpersonal and interdepartmental issues\n\nStrong teamwork skills followed by a professional\n\nAnalytical thinking\n\nAn ability to maintain strict confidentiality\n\nAdaptability, flexibility, and mobility\n\n \"Proceso inclusivo y libre de discriminación: En Evolution Development Colombia promovemos la igualdad de oportunidades. Las personas con cualquier tipo de discapacidad pueden postularse en cualquiera de las etapas del proceso, siempre que cumplan los requisitos del cargo. Si requieres ajustes razonables para participar en el proceso (por ejemplo: accesibilidad, intérprete, tiempo adicional, formatos alternativos), por favor indícalo al postularte\"","description_format":"text","description_chars":2765,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-22T18:00:06Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.681,"p_room":1,"age_days":5,"expected_fill_days":34,"reasons":["conf:1","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/evolution-service-support-specialist-6","json_url":"https://alion.io/job/evolution-service-support-specialist-6.json","meta":{"generated_at":"2026-10-28T17:39:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24058,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13826},"rest":"https://alion.io/mcp/rest/get_company?id=13826"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fevolution-service-support-specialist-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fevolution-service-support-specialist-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fevolution-service-support-specialist-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/evolution-service-support-specialist-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fevolution-service-support-specialist-6"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3102830}},{"tool":"search_jobs","arguments":{"company":"evolution.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3102830},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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