{"id":3352739,"url":"https://alion.io/job/evolution-technical-support-coordinator","title":"Technical Support Coordinator","company":{"id":13826,"name":"Evolution","domain":"evolution.com","url":"https://alion.io/company/evolution","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":41,"ghost_share":0,"stale_share":0.951,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["St. Julian's, Malta"],"countries":["MT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-27T14:48:58Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T06:21:39Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Evolution is the world’s leading provider of video-streamed Live Casino solutions, Evolution's RNG Division - featuring studios like Nolimit City, NetEnt, Red Tiger, Big Time Gaming, and Sneaky Slots - specialises in making thrilling slots that fuse stunning visuals and creative mechanics. Our products and services, have won multiple industry awards. That success is largely down to the quality and commitment of our people, and we are always looking to expand our talented teams. Dive into a collaborative, high-energy team shaping the future of online slots. If you're driven by innovation and player engagement, grow your career with us!\n The role\nAs a Technical Support Coordinator, you will be the first technical point of contact for our operator partners. You will investigate and resolve issues and work closely with our development and integration teams. It is a hands-on role for someone who enjoys solving problems and wants to grow their technical skills in the iGaming industry.\nWho you are\nStrong technical literacy, including the ability to read and understand API documentation.\nExperience in customer or technical support, ideally in a B2B.\nExcellent written and spoken English.\nA methodical, well-organised approach, with the ability to document your work clearly.\nA calm, professional manner, including when dealing with urgent or high-pressure issues.\nA collaborative attitude: you share what you know and help your teammates.\nExperience in the online gambling industry, particularly casino or slots.\nHands-on experience with operator or supplier back-office tools.\nExperience with Jira and helpdesk or ticketing tools.\nFamiliarity with SQL, API testing tools or log analysis\nResponsibilities\nThis role provides extensive coverage. You will work 12-hour shifts on a\nrotating roster, including evenings, weekends and public holidays.\nBe the first point of contact on the helpdesk, responding to partner queries\nand incidents quickly and accurately.\nInvestigate and troubleshoot technical issues, such as game rounds,\ntransactions and integrations. Escalate to internal teams where needed and\nfollow each case through to resolution.\nAct as the link between Evolution RNG and its operator partners, keeping\ncommunication clear and timely.\nWrite and maintain clear documentation, guidelines and processes for the\nsupport function.\nKeep up to date with our games, products and integrations so you can give\ninformed, confident answers.\nContribute to technical projects that improve the support function, and pass\npartner feedback and feature requests on to the relevant teams.\n Will be a plus if you:\nHave experience in the online gambling industry, particularly casino or slots.\nHave hands-on experience with operator or supplier back-office tools.\nHave experience with Jira and helpdesk or ticketing tools.\nHave familiarity with SQL, API tools or log analysis\nWe offer:\nCompetitive remuneration package\nComprehensive training\nProfessional and personal development\nHealth insurance\nDynamic working environment\nGym membership\nOutstanding experience in an international environment\nApplication: please, apply by sending in your CV and motivation letter (in English).","description_format":"text","description_chars":3181,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Gym membership","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-27T19:09:22Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":36,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/evolution-technical-support-coordinator","json_url":"https://alion.io/job/evolution-technical-support-coordinator.json","meta":{"generated_at":"2026-10-31T07:00:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10354,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13826},"rest":"https://alion.io/mcp/rest/get_company?id=13826"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fevolution-technical-support-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fevolution-technical-support-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fevolution-technical-support-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/evolution-technical-support-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fevolution-technical-support-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3352739}},{"tool":"search_jobs","arguments":{"company":"evolution.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3352739},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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