{"id":2167400,"url":"https://alion.io/job/evolutionsecurity-service-administration-supervisor-ireland","title":"Service Administration Supervisor - Ireland","company":{"id":673363,"name":"Evolution Security","domain":"evolutionsecurity.com","url":"https://alion.io/company/evolutionsecurity","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":89,"open_postings":17,"ghost_share":0,"stale_share":0.235,"repost_share":0,"time_to_fill_p50_days":65,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Swords, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":111000,"period":"year","method":"role_country_seniority_unknown","sample_n":93},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"ISO 27001","optional":false}],"status":"live","first_seen_at":"2026-10-09T10:41:22Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-15T04:08:06Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"As our Service Administration Supervisor, you’ll play a key leadership role within the Service team, overseeing a team of administrators who support the service and maintenance of security systems for a wide portfolio of blue-chip clients. You’ll report directly to the Service Manager and take ownership of day-to-day operations, team performance, and service delivery standards.\nThis is a role for someone who enjoys autonomy, thrives in a fast-paced environment, and is confident leading and developing people.\nResponsibilities\nLead and support a team of service administrators, managing daily workflow, performance, holidays, and appraisals.\nOversee customer call-outs, ensuring all requests are logged and closed accurately in SAP.\nManage service contract renewals and Software Support Agreements.\nProduce monthly client reports and attend customer meetings with the Service Manager.\nMaintain PPM schedules and ensure engineers have up-to-date contract information.\nPrepare weekly and monthly operational reports, including invoicing, open jobs, PPM status, and contract renewals.\nEnsure chargeable works are invoiced promptly and support credit control activities.\nCoordinate with service engineers on scheduling, productivity, training, and daily operational issues.\nOversee small works from customer request through to completion and invoicing.\nLiaise with Local Service Providers in Ireland and Europe when required.\nEnsure GDPR and ISO27001 compliance across the team.\nProvide ongoing support to the Service Manager on service admin matters.\nRequirements\nProven experience within a similar role in the security industry is essential. \nStrong organisational skills and the confidence to lead a team.\nAbility to work independently, manage multiple priorities, and communicate clearly with clients and engineers.\nA proactive mindset with a focus on accuracy, efficiency, and continuous improvement.\nBenefits\n We are employee-owned! Here at Evolution we have a unique employee ownership model which means that our entire team owns our business. You have the opportunity to become a beneficiary of our future success.\n25 days annual leave plus local bank holidays \nCompany pension scheme\nGroup Private health scheme\nDeath in Service Benefit\nDisability Benefit","description_format":"text","description_chars":2264,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-10-09T10:41:22Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":65,"reasons":["conf:1","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/evolutionsecurity-service-administration-supervisor-ireland","json_url":"https://alion.io/job/evolutionsecurity-service-administration-supervisor-ireland.json","meta":{"generated_at":"2026-10-15T07:30:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11197,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673363},"rest":"https://alion.io/mcp/rest/get_company?id=673363"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fevolutionsecurity-service-administration-supervisor-ireland"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fevolutionsecurity-service-administration-supervisor-ireland"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fevolutionsecurity-service-administration-supervisor-ireland"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/evolutionsecurity-service-administration-supervisor-ireland\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fevolutionsecurity-service-administration-supervisor-ireland"}]}