{"id":2949688,"url":"https://alion.io/job/evolv-technology-customer-enablement-manager-east","title":"Customer Enablement Manager, East","company":{"id":4980,"name":"Evolv Technology","domain":"evolvtechnology.com","url":"https://alion.io/company/evolvtechnology","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":79000,"max":129000,"currency":"USD","period":"year","gross":null,"usd_annual":129000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T19:36:41Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-26T22:05:43Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"The Elevator Pitch\nIf you are an excellent relationship builder, passionate about the customer experience, and inspired to help make the world a safer place, then this is the role for you! Customer success is vital to Evolv’s long-term mission and profitability. Our customers must experience clear, measurable value from their Evolv systems, not only at deployment, but throughout their lifecycle. As a Customer Enablement Manager (CEM), you will build strong relationships with your portfolio of customers and ensure they onboard successfully, adopt consistently, operate confidently and realize meaningful outcomes from their investment.\nYou will work alongside Senior Customer Enablement Managers and the broader CX team in helping customers onboard successfully, adopt consistently, operate confidently and realize meaningful outcomes from their investment. This role is designed to flex across multiple customer engagements rather than owning a dedicated portfolio.\nYour work will help drive customer satisfaction, system utilization, risk mitigation, and ultimately successful subscription renewals.\nWhat are performance outcomes over the first 12 months you will work toward completing?\nFirst 30-90 Days:\nBecome fully competent in Evolv’s products, workflows, and enablement methodology.Training includes in-person technical instruction at HQ, online self-study, structured learning paths, and peer shadowing. \n\nLearn the CX operating model (onboarding, enablement, training, adoption, renewal readiness, customer health). \nBuild relationships with Sales, Program Management, Support, Technical Sales & Solutions, Channel Operations, and Marketing to understand customer history, deployment context, and value drivers. \nBegin engaging with customers - supporting onboarding activities, training preparation, and early adoption.\n3-6 Months:\nContribute to day-to-day customer onboarding, training and value-realization activities across the install base, ensuring progress towards key outcomes. \nDeliver virtual and onsite training sessions covering system operation, best practices, and Evolv Academy learning paths. \nBegin developing baseline success plans for your accounts that focus on adoption, learning milestones, and operational excellence.\n6-12 Months:\nFully own your customer portfolio, including onboarding new customers, building proactive success plans, and driving adoption of learning resources such as Evolv Academy, MyEvolv Portal, and other customer platforms \nMonitor customer health, usage signals, and feedback to identify risks early and mitigate them through cross-functional collaboration. \nLead regular performance reviews and business value conversations using customer dashboards (visitor scans, alerts, detections, engagement metrics). \nManage a smooth renewal readiness process by ensuring strong adoption, value realization, and risk reduction.\n1+ year:\nBe recognized as a strategic customer advocate with deep account relationships across accounts. \nMaintain an internal network of cross-functional partners you can pull in to accelerate customer outcomes. \nConsistently deliver measurable impact across your accounts-including improved system usage, reduced friction, higher training completion, and strong renewal rates. \nOperate independently while driving scalable improvements to the broader customer enablement program. \nThe Work: What type of work will you be doing?\nAs a Customer Enablement Manager, your regular activities may be modified to suit the needs of your customer portfolio, however, you can expect a variety of the following:\nCustomer Onboarding & Training\nCustomer onboarding, and go-live activities with Program Management, TSS, and Support. \nDeliver structured training sessions (onsite and virtual) tailored to each customer’s operational environment. \nEnsure customers complete the right Evolv Academy learning paths and certifications. \nCustomer Adoption & Value Realization\nBuild and execute proactive success plans to drive consistent system usage, optimized detection performance, and operator confidence. \nContinuously guide customers to evolve their workflows, staffing, and operating procedures to maximize value. \nPromote adoption of MyEvolv, training content, and all customer enablement resources. \nConduct scheduled check-ins, performance reviews, and Quarterly Business Reviews (QBRs). \nCustomer Health & Risk Management\nWork with Red Accounts team to identify at-risk accounts and help develop get-well plans to get them in good health \nCoordinate with Support, Technical Sales & Solutions and other teams to ensure escalations are handled promptly \nMaintain clean, accurate CRM documentation including contacts, milestones, health scores and renewal context. \nRenewal Readiness & Growth Support\nProactively identify and engage the appropriate customer stakeholder’s day-to-day champions, operational owners, and economic buyers to ensure each clearly understands and is realizing the full value of their Evolv investment. \nLead the enablement workstream that ensures customers achieve the outcomes required for renewal, including validating success criteria with decision-makers, reinforcing business value with champions, and ensuring all stakeholders are informed, trained, and confident in their ability to operate and sustain their systems. \nMinimize renewal friction by driving strong adoption, ensuring operators are well trained, and clearly demonstrating ongoing business value.\nWhat is the leadership like for this role? What is the structure and culture of the team?\nThis role reports to the Senior Scaled Program Manager and sits on our Customer Experience team in the Revenue Organization.\nThe team is distributed across the United States and is entering an exciting phase of growth, with many new opportunities ahead. Most team members work remotely when they are not traveling to meet with customers. Our collective experience is exceptional spanning technical experts to seasoned business leaders with firsthand customer-facing expertise.\nWhere is the role located?\nLocation:\nThis is a remote position based in the Northeast, ideally near Boston, Providence, Hartford, New York City/Northern New Jersey, or Philadelphia. We are also open to exceptional candidates elsewhere in the Northeast with convenient access to transportation to support regional travel.\nTravel:\nTravel will vary based on customer engagement, trade shows, and your territory strategy, and may reach 25-30% of your time. Because some customer operations run outside normal business hours, flexibility for occasional nights, weekends, and holidays may be required.\nCompensation and Transparency Statement\nThe base salary range for this full-time position is $79,000- $129,000. In addition to base salary, this role offers a competitive target bonus, equity, and a comprehensive benefits package. This range reflects our commitment to pay transparency and equity, in alignment with applicable state laws. Our compensation ranges are determined based on factors such as role, level, location, market benchmarks, and internal equity. The posted range represents the good-faith estimate of what we expect to pay for this role across U.S. locations. Actual compensation within the range will be based on the candidate’s skills, experience, education, and geographic location.\nIn accordance with state and local pay transparency laws-including those in California, Colorado, Massachusetts, New York, New Jersey, and others-we disclose salary ranges in all job postings and provide additional information upon request.\nDuring the hiring process, your recruiter will share:\nThe specific salary range for your preferred location \nA general overview of our benefits and equity offerings \nInsights into how compensation decisions are made, including factors that influence starting pay \nWe are committed to fair pay practices, and we regularly review our compensation programs to ensure they are competitive, equitable, and aligned with our values.\nBenefits\nIf you want to solve one of the most difficult issues of our time and save lives doing it, you want to work at Evolv. We are passionate, knowing that what we do and how we do it can affect life or death situations for our customers. At Evolv, you will have unparalleled exposure to all aspects of our business, working with a talented team that shares our vision for a safer world. If you are inspired by invention and gain satisfaction from seeing how your work impacts the bigger picture, Evolv will be a great fit.\n Equity is an important component of every compensation package\n Flexible work environment\n Unique culture\n Medical and dental insurance\n 401(k) plan\n Unlimited vacation policy\n $300 per quarter to spend on the perks that are most meaningful to you\n Evolv Technology (“Evolv”) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.\n Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at .\nEvolv Technology requires all employees to be fully vaccinated against COVID-19 unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.\nAt Evolv, we’re on a mission to help make public spaces safer through innovative security technology. So, we're looking for future teammates who embody our values, people who:\nDo the right thing, always; \nPut people first' \nOwn it; \nWin together; and continue to \nBe bold, stay curious.\nOur Benefits Include:\nEquity as part of your total compensation package \nMedical, dental, and vision insurance \nHealth Savings Account (HSA) \nA 401(k) plan (and 2% company match) \nFlexible Paid Time Off (PTO)- take the time you need to recharge, with manager approval and business needs in mind \nQuarterly stipend for perks and benefits that matter most to you \nTuition reimbursement to support your ongoing learning and development \nSubscription to Calm \nEvolv Technology (“Evolv”) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.\nEvolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at .\nEvolv participates in E-verify for all employees after the completion of Form I-9.","description_format":"text","description_chars":11557,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Equity","Flexible schedule","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Homeland Security","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-10-20T19:36:41Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":105,"reasons":["conf:2","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":129000,"is_top_pay":true},"html_url":"https://alion.io/job/evolv-technology-customer-enablement-manager-east","json_url":"https://alion.io/job/evolv-technology-customer-enablement-manager-east.json","meta":{"generated_at":"2026-10-27T01:23:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":218,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4980},"rest":"https://alion.io/mcp/rest/get_company?id=4980"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fevolv-technology-customer-enablement-manager-east"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fevolv-technology-customer-enablement-manager-east"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fevolv-technology-customer-enablement-manager-east"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/evolv-technology-customer-enablement-manager-east\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fevolv-technology-customer-enablement-manager-east"}]}