{"id":916324,"url":"https://alion.io/job/evolving-web-directeurtrice-de-comptes-account-director","title":"Directeur·trice de comptes / Account Director","company":{"id":8940,"name":"Evolving Web","domain":"evolvingweb.com","url":"https://alion.io/company/evolving-web","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":107000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":51},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Drupal","optional":false},{"name":"WordPress","optional":false},{"name":"PHP","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-11-04T22:38:34Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"**English version below**\nVous souhaitez jouer un rôle clé dans la gestion des relations clients et contribuer directement à leur succès au sein d’une agence numérique dynamique? Vous êtes à l’aise pour élaborer et mettre en œuvre des plans stratégiques, suivre l’avancement des projets et aligner les initiatives sur les objectifs à long terme des clients?\nÀ titre de membre essentiel de notre agence, vous collaborerez étroitement avec nos équipes de gestion de projet et de ventes, tout en prenant en charge les communications avec les clients et l’orientation stratégique de leurs comptes. Joignez-vous à nous et contribuez à notre croissance!\nDans votre rôle de directeur·trice de comptes, vous serez appelé·e à :\nAgir comme principal point de contact pour des clients stratégiques au Canada et aux États-Unis, en supervisant à la fois des projets Web d’envergure en conception et développement, ainsi que des mandats continus d’évolution, de soutien et de maintenance auprès de clients des secteurs public et privé\nDévelopper et faire croître les comptes clients en identifiant et en cultivant des relations clés et des occasions de croissance en lien avec les services de l’agence\nAssurer une livraison des projets dans les délais prévus et conforme aux besoins et objectifs des clients\nÉlaborer et approuver les briefs de projets, tout en fournissant des orientations claires aux équipes de projet\nDiriger et participer à des présentations clients et à d’autres initiatives visant à renforcer les relations entre l’agence et ses clients\nMener les négociations contractuelles avec de nouveaux clients et gérer les renouvellements de contrats\nFournir des mises à jour claires et concises aux clients ainsi qu’à la direction de l’agence\nPrévoir et suivre les principaux indicateurs liés aux comptes, et rendre compte de leur statut et des occasions de développement\nPour réussir dans ce rôle, vous devriez posséder les compétences et l’expérience suivantes :\nMinimum de 5 ans d’expérience en agence ou dans un environnement de services professionnels\nExcellentes compétences d’écoute et capacité à comprendre les besoins des clients et à y répondre efficacement\nExpérience démontrée dans la gestion et la livraison réussie d’un portefeuille de projets clients\nBonne connaissance des pratiques exemplaires, technologies et tendances numériques; une expérience avec Drupal, WordPress ou d’autres technologies open source constitue un atout\nExpérience dans la gestion de relations clients et dans la prise en charge de situations nécessitant une escalade\nAisance avec les présentations et la prise de parole en public\nExpérience démontrée dans l’établissement et l’atteinte d’objectifs dans un environnement dynamique\nExpérience en supervision ou en gestion d’équipe\nDe solides compétences en communication en français et en anglais. L’anglais est requis puisque ce poste implique une collaboration régulière avec des clients et des membres de l’équipe situés à l’extérieur du Québec qui communiquent principalement en anglais. Si vous estimez que ce poste vous correspond, mais que vous n’êtes pas parfaitement à l’aise dans les deux langues, nous vous encourageons tout de même à postuler\nLes candidatures à distance provenant d’Amérique du Nord sont les bienvenues, mais les candidat·e·s doivent :\nÊtre disponibles pendant les heures de travail de Montréal\nUtiliser des outils tels que Slack pour rester en contact avec leur équipe et contribuer activement à la culture de l’entreprise\nFaire preuve d’une excellente autonomie et communiquer de manière proactive\nCe que nous offrons\nImpact - Travaillez sur des projets pour des organisations prestigieuses qui ont un impact sur la vie de dizaines de milliers d’utilisateurs chaque jour\nDéfis - Profitez de l’occasion de prendre en charge des projets présentant un niveau élevé de complexité créative et technique\nApprentissage et développement - Évoluez dans un environnement collaboratif qui encourage l’apprentissage continu et le mentorat\nCulture - Faites partie d’une équipe internationale, accueillante et soudée\nMode de travail hybride flexible - Pour les candidat·e·s résidant à Montréal ou dans les environs, ce poste suit un horaire hybride comprenant trois jours par semaine au bureau et deux jours en télétravail\nPrêt·e à faire une différence? Joignez-vous à nous et contribuez à façonner l’avenir des expériences numériques!\nVeuillez noter que toutes les communications liées au processus de recrutement seront effectuées exclusivement par courriel.\nNous aimerions tout de même avoir de vos nouvelles!\nVous ne répondez pas à tous les critères, ou vous avez découvert cette offre après la fin de la période de candidature? Ne laissez pas cela vous empêcher de nous contacter. Plusieurs de nos nouvelles recrues nous rejoignent grâce à des recommandations ou par d’autres moyens. Soumettez une candidature spontanée et parlez-nous de vous.\n------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------\nDo you aspire to lead client relationships and drive client success at a dynamic digital agency? Are you adept at crafting and executing strategic plans, overseeing project progress, and aligning initiatives with clients' long-term goals? As an integral part of our agency, you'll collaborate closely with our project management and sales teams, taking the helm in client communications and strategy. Join us in our growth journey!\nIn your role as Account Director, you will be expected to\nAct as the primary point of contact for key clients in Canada and the United States, overseeing both large-scale web design and development projects and ongoing evolution and support mandates with public and private sector clients\nDevelop and grow client accounts by identifying and cultivating key relationships and growth opportunities in line with the agency’s services\nEnsure timely and successful project delivery in alignment with customer needs and objectives\nDevelop and approve briefs for projects, providing guidance and direction to project teams\nLead and participate in client presentations and other activities to enhance agency-client relationships\nLead contract negotiations with new clients and manage contract renewals\nProvide clear and concise updates to clients and agency leadership\nForecast and track key account metrics, reporting on account status and opportunities\nTo be successful, you should have the following skills and experience\nMinimum of 5 years' experience in an agency setting or professional services\nExceptional listening skills with the ability to understand and address client needs\nProven track record in the management and delivery of successful client portfolio projects\nProficient in digital best practices, technologies, and trends - a plus if you have experience using Drupal, WordPress, or other open-source technologies\nExperience managing client relationships and acting as an escalation point\nComfortable with public speaking and presentations\nTrack record of setting and achieving goals in a fast-paced environment\nExperience in team supervision or management\nStrong communication skills in both French and English. English is required because this role involves regular collaboration with clients and team members located outside Quebec who primarily communicate in English. If you feel this position is a good fit for you but you are not fully comfortable in both languages, we still encourage you to apply\nRemote applications based in North America are welcome, but the applicant must be\n Available during Montreal working hours\n Use tools such as Slack to stay engaged with your team and contribute to the company culture\nHave exceptional self-management and proactive communication skills\nWhat we Offer\nImpact - Work on projects for prestigious organizations that impact the lives of tens of thousands of users every day\nChallenge - Opportunity to take ownership of projects with a high level of creative and technical complexity\nLearning & Growth - A collaborative environment that encourages continuous learning and mentorship\nCulture - A company with a team from around the world that feels like a family\nFlexible hybrid - For candidates based in Montreal and its suburbs, this role follows a hybrid work schedule, with three days in the office and two days working remotely each week\nReady to make a difference? Join us and help shape the future of digital experiences!\nPlease note that all communications related to the recruitment process will be conducted exclusively by email.\nWe'd still love to hear from you! Don't meet every qualification, or find this posting after applications closed? Don't let that stop you from reaching out. Many of our hires come through referrals and other channels. Submit a Spontaneous Application and tell us about yourself.","description_format":"text","description_chars":8892,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Continuous learning","Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"region"},{"name":"Canada","iso":"CA","kind":"region"},{"name":"Mexico","iso":"MX","kind":"region"},{"name":"Anguilla","iso":"AI","kind":"region"},{"name":"Antigua and Barbuda","iso":"AG","kind":"region"},{"name":"Aruba","iso":"AW","kind":"region"},{"name":"Bahamas","iso":"BS","kind":"region"},{"name":"Barbados","iso":"BB","kind":"region"},{"name":"Belize","iso":"BZ","kind":"region"},{"name":"Bermuda","iso":"BM","kind":"region"},{"name":"British Virgin Islands","iso":"VG","kind":"region"},{"name":"Bonaire, Sint Eustatius and Saba","iso":"BQ","kind":"region"},{"name":"Cayman Islands","iso":"KY","kind":"region"},{"name":"Costa Rica","iso":"CR","kind":"region"},{"name":"Curaçao","iso":"CW","kind":"region"},{"name":"Dominica","iso":"DM","kind":"region"},{"name":"Dominican Republic","iso":"DO","kind":"region"},{"name":"El Salvador","iso":"SV","kind":"region"},{"name":"Greenland","iso":"GL","kind":"region"},{"name":"Grenada","iso":"GD","kind":"region"},{"name":"Guadeloupe","iso":"GP","kind":"region"},{"name":"Guatemala","iso":"GT","kind":"region"},{"name":"Haiti","iso":"HT","kind":"region"},{"name":"Honduras","iso":"HN","kind":"region"},{"name":"Jamaica","iso":"JM","kind":"region"},{"name":"Martinique","iso":"MQ","kind":"region"},{"name":"Montserrat","iso":"MS","kind":"region"},{"name":"Nicaragua","iso":"NI","kind":"region"},{"name":"Panama","iso":"PA","kind":"region"},{"name":"Puerto Rico","iso":"PR","kind":"region"},{"name":"Saint Kitts and Nevis","iso":"KN","kind":"region"},{"name":"Saint Lucia","iso":"LC","kind":"region"},{"name":"Saint Vincent and the Grenadines","iso":"VC","kind":"region"},{"name":"Saint-Pierre and Miquelon","iso":"PM","kind":"region"},{"name":"Sint Maarten","iso":"SX","kind":"region"},{"name":"Trinidad and Tobago","iso":"TT","kind":"region"},{"name":"Turks and Caicos Islands","iso":"TC","kind":"region"},{"name":"United States Virgin Islands","iso":"VI","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Web Design","Web Development Services"],"lifecycle":[{"event":"open","at":"2026-09-14T20:23:57Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 4","filings_12m":4,"filings_prev_12m":1,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Talent Stream; High Wage","cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.457,"p_room":0.35,"age_days":51,"expected_fill_days":14,"reasons":["conf:3","win:tail"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/evolving-web-directeurtrice-de-comptes-account-director","json_url":"https://alion.io/job/evolving-web-directeurtrice-de-comptes-account-director.json","meta":{"generated_at":"2026-11-05T02:19:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2989,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8940},"rest":"https://alion.io/mcp/rest/get_company?id=8940"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fevolving-web-directeurtrice-de-comptes-account-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fevolving-web-directeurtrice-de-comptes-account-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fevolving-web-directeurtrice-de-comptes-account-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/evolving-web-directeurtrice-de-comptes-account-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fevolving-web-directeurtrice-de-comptes-account-director"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":916324}},{"tool":"search_jobs","arguments":{"company":"evolvingweb.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":916324},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}