{"id":3476457,"url":"https://alion.io/job/evonik-client-support-specialist","title":"Client Support Specialist","company":{"id":1765560,"name":"Evonik","domain":"evonik.com","url":"https://alion.io/company/evonik-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":92,"ghost_share":0,"stale_share":0.293,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Allentown, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":56000,"max":81000,"currency":"USD","period":"year","gross":null,"usd_annual":81000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T18:57:07Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T18:03:53Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"What we offer\nAt Evonik, you’re part of a global chemical company working in many sectors that go beyond chemistry. From lipids for tomorrow’s medicines, biosurfactants for green detergents, additives for plastics recycling or membranes to help drive forward the energy transition, you’ll play an essential part in helping the world’s most essential industries succeed.\nOur success hinges on a diversity of ideas powered by people, not egos. Whether you’re a scientist or engineer, new to the team or established, in business, production, or anything in between - we cheer each other on. Because we believe we can do anything. Explore everything. And Be Part of Something Special!\nFind out more about the many benefits we offer:\nhttps://www.evonik.com/en/careers/why.html\nMeet the team and get to know the people behind Evonik:\nhttps://www.evonik.com/en/news/meet-the-team.html\nThe Customer Service Representative I is responsible for managing daily Order-to-Cash (O2C) order activities, which include receiving customer orders, submitting to AI order intake fiori app, cleansing them, resolving order blocks, processing change requests, validating prices using Cupset and freight costs and overseeing order releases. This role collaborates with supply chain partners and others to ensure timely and complete delivery of products.\nThis role also oversees the import and export processes related to customer and internal IVPO replenishment orders, including liaising with customs, forwarders, and warehouses to ensure compliance with shipping regulations and organization of shipping documents (COA, BOL, etc.). This role also coordinates samples to customers and enters complaints from customers.\nRESPONSIBILITIES\nManage daily customer order activities, including validation in fiori order intake app, perform availability check, pricing validation, send order acknowledgment and confirmations, managing order blocks, send invoices, coordinate with customers, plants and SCM partners to ensure timely delivery\nManage Import/export processes for customer and internal IVPO replenishment orders by validating overseas IVPO replenishment orders, updating internal partners, monitoring all inbound and outbound shipments and determining corrective measures for delayed sea shipments \nManage sales support activities, including validating and updating customer material info records (CMIR), managing customer collections and overdues\nREQUIREMENTS\nEducation: Bachelor’s degree required.\nExperience: Recent BS graduates are welcome to apply. 2-5 years of customer service experience preferred with experience resolving client issues, resolving conflicts, and delivering outstanding customer service in a professional, non-call center environment.\nExperience working with supply chain , sales and logistics department preferred \nTechnical Skills: Proficiency in Microsoft 365\nInterpersonal Skills: Strong communication and interpersonal abilities.\nSAP Knowledge preferred \n\nRESPONSIBILITIES\nAccepts responsibility for his/her own safety and health. Performs assigned duties in a manner that is safe and protective of the environment. Follows operating procedures to ensure a safe and environmentally protective workplace. Observes and reports all incidents and unsafe conditions. Takes an active interest in improving safety and the environmental protection.\nBuilding steam, water, nitrogen, compressed air processing and control systems used to maintain or operate process equipment or not otherwise covered under other job descriptions.\nBuilding equipment MCC’s and other equipment de-energizing locations\nGeneral building equipment not covered under other job descriptions such as heating/air conditioning, electrical outlets, lighting, powered cleaning tools, fork lifts, etc.\nGeneral building dumpsters, trash containers and designated waste material management receptacles\nGeneral building safety equipment not covered under other job descriptions process areas such as fire extinguishers, safety showers, hand alarms, exit signs, evacuation alarms, absorbent rolls, etc.\nOther building equipment not covered under other job descriptions used to supplement or assist tasks such as lifting devices, material storage areas, forklifts, pallet jacks, etc.\nBuilding drum Melter and associated process and control systems\nBuilding drum recovery and filling station equipment\nBuilding hose stations and fire water protection systems\nInventories and orders designated building supplies\nHazardous Waste Responsibility \nBuilding control rooms, restrooms, and break rooms\nDrum dumping, filling and handling equipment and surrounding equipment operations area access aisles\nBuilding ingress/egress, emergency exits and primary building traffic aisles\nBuilding platforms, stairways, ladders and walkways to access and/or operate assigned equipment\nEquipment storage areas and/or locations\nBuilding trench and drain systems and area roadways\nBuilding non-process areas not covered in other job descriptions\nDP Office garage storage area\nComplete building equipment non-process safety inspections\nMonitors and coordinates building waste recovery and disposal activities\nPerforms designated documentation and transaction reporting\nInventories and orders designated building supplies\nPerforms routine semi-skilled equipment maintenance tasks and/or assisting maintenance personnel on equipment repairs\nCleans and prepares equipment for maintenance \nAbility to use tools and equipment required to perform essential functions of the job\nProper relief or appropriate communication \nInstructs, trains, and assists other Chemical Operators.\nEfficient management of time and resources to meet production and maintenance scheduled and daily goals\nPerforms all other duties as assigned by production management.\nREQUIREMENTS\nHigh-school education or equivalent; vocational training or job-related course work preferred\n2+ years’ experience in industrial manufacturing setting OR relevant work experience in industrial chemical plant \nSafety training or emergency response experience preferred\nAbility to understand and be able to operate a personal computer and associated software systems\nAbility to manage time and determine priorities in order to meet daily plant requirements\nAbility to understand and carry out routine verbal and written instructions\nAbility to maintain effective working relationships with other employees\nPHYSICAL REQUIREMENTS\nPhysical mobility and agility required, for example climbing stairs, climbing ladders, working off scaffolding, prolonged stooping, stretching, and bending and confined space entry.\nRequires working in a rotating shift environment including weekends and holidays.\nRequires adequate physical strength to preform the essential job tasks (for example: ability to lift 50 lbs. without mechanical assistance.)\nRequires working outdoors with frequent exposure to weather and temperature extremes.\nExposure to prolonged physical activity (for example: 12 hour shifts).\nSensory facilities needed to safely perform the job duties that allow a person to react to potential or immediate hazardous conditions and to take appropriate action.\nAbility to wear required PPE such as respiratory protection, safety harness, and full protection suit as well as common protective or safety equipment including but not limited to safety shoes, eye protection, hand protection, hearing protection, hard hats, etc\nSummary Compensation & Benefits:\nCompensation and benefits offered may vary depending on multiple individualized factors. This range represents a good faith estimate for this position. (Specific rate to be determined, but not limited to, geographic location, education, experience, knowledge, skills and abilities of applicant, internal equity, and alignment with market data).\nPay Range: The starting range for this position is $56,000 - $81,000 yr\nEvonik offers a comprehensive benefit package, subject to plan eligibility, terms, and guidelines. Benefits included, but not limited to:\nMedical, dental, and vision benefits\nPaid time off plan\n401(k) savings plans\nHealth Savings Account (HSA)\nFlexible Spending Accounts (FSAs)\nEmployee Assistance Program\nVoluntary Benefits and Employee Discounts\nDisability benefits\nLife Insurance\nParental leave\nTuition Reimbursement\nThe Evonik Group adopts an Equal Employment Opportunity (EEO) approach. Candidates are assessed based on their educational qualifications, experience, job competencies and potential and shall not be discriminated against on the basis of race, ethnicity, age, gender, religion, nationality, disability or sexual orientation or other classifications protected by local, state, or provincial regulations.\nYour Application\nTo ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at www.evonik.com/en/careers.html.\nPlease address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.\nYour Talent Acquisition Manager:\nEmma Martinez [C]Company is\nEvo Oil Additives US","description_format":"text","description_chars":9164,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advanced Materials","Animal Nutrition","Plastics & Polymers","Chemical Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-29T18:57:07Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 51 · green card filings: 1","filings_12m":51,"filings_prev_12m":17,"green_card_filings_12m":1,"median_offered_wage_usd":122596,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":51,"reasons":["conf:1","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":81000,"is_top_pay":true},"html_url":"https://alion.io/job/evonik-client-support-specialist","json_url":"https://alion.io/job/evonik-client-support-specialist.json","meta":{"generated_at":"2026-11-01T04:02:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6247,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1765560},"rest":"https://alion.io/mcp/rest/get_company?id=1765560"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fevonik-client-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fevonik-client-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fevonik-client-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/evonik-client-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fevonik-client-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3476457}},{"tool":"search_jobs","arguments":{"company":"evonik.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3476457},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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