{"id":3004589,"url":"https://alion.io/job/evonik-customer-service-2","title":"Customer Service","company":{"id":1765560,"name":"Evonik","domain":"evonik.com","url":"https://alion.io/company/evonik-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":59,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Science & Research","role_family":"Science & Research","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":66000,"period":"year","method":null,"sample_n":4361},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T13:16:39Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T22:26:04Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"What we offer\nAt Evonik, you’re part of a global chemical company working in many sectors that go beyond chemistry. From lipids for tomorrow’s medicines, biosurfactants for green detergents, additives for plastics recycling or membranes to help drive forward the energy transition, you’ll play an essential part in helping the world’s most essential industries succeed.\nOur success hinges on a diversity of ideas powered by people, not egos. Whether you’re a scientist or engineer, new to the team or established, in business, production, or anything in between - we cheer each other on. Because we believe we can do anything. Explore everything. And Be Part of Something Special!\nFind out more about the many benefits we offer:\nhttps://www.evonik.com/en/careers/why.html\nMeet the team and get to know the people behind Evonik:\nhttps://www.evonik.com/en/news/meet-the-team.html\nRESPONSIBILITIES\nManage End-to-End Customer Order Processing: Receive, validate, cleanse, modify, and process customer orders while ensuring accurate and efficient order management throughout the Order-to-Cash process.\nMonitor and Resolve Order Issues: Manage order blocks, release credit-blocked orders, process change requests, handle backorders, and ensure timely order releases.\nCoordinate Deliveries and Fulfillment: Create and process deliveries, collaborate with supply chain partners, and ensure products are delivered on time and in full to customers.\nExecute Billing and Financial Transactions: Create customer invoices and process credit notes, debit notes, rebates, and other order-related financial transactions accurately.\nHandle Customer Service and Complaint Resolution: Manage customer inquiries, complaints, return orders, disputes, and service issues to maintain customer satisfaction.\nSupport Accounts Receivable Activities: Manage collections, support dispute resolution, and contribute to effective cash collection and account reconciliation processes.\nMaintain Data Accuracy and Process Compliance: Manage customer and master data, maintain pricing conditions, ensure adherence to company process standards, and support continuous day-to-day operational excellence.\nREQUIREMENTS\nBachelor\nrelevant working experience\nSAP Knowledge\nMicrosoft 365\nYour Application\nTo ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at www.evonik.com/en/careers.html.\nPlease address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.\nYour Talent Acquisition Manager:\nAngelica Wen （闻鹃）Company is\nEvonik Specialty Chemicals (Shanghai) Co., Ltd.","description_format":"text","description_chars":2749,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advanced Materials","Animal Nutrition","Plastics & Polymers","Chemical Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-21T13:16:39Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/evonik-customer-service-2","json_url":"https://alion.io/job/evonik-customer-service-2.json","meta":{"generated_at":"2026-10-22T23:45:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9803,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1765560},"rest":"https://alion.io/mcp/rest/get_company?id=1765560"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fevonik-customer-service-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fevonik-customer-service-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fevonik-customer-service-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/evonik-customer-service-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fevonik-customer-service-2"}]}