{"id":2642484,"url":"https://alion.io/job/evonik-customer-service-rep-i","title":"Customer Service Rep I","company":{"id":1765560,"name":"Evonik","domain":"evonik.com","url":"https://alion.io/company/evonik-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":99,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Science & Research","role_family":"Science & Research","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Piscataway, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":104000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":870},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T19:15:41Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-23T03:34:58Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"What we offer\nAt Evonik, you’re part of a global chemical company working in many sectors that go beyond chemistry. From lipids for tomorrow’s medicines, biosurfactants for green detergents, additives for plastics recycling or membranes to help drive forward the energy transition, you’ll play an essential part in helping the world’s most essential industries succeed.\nOur success hinges on a diversity of ideas powered by people, not egos. Whether you’re a scientist or engineer, new to the team or established, in business, production, or anything in between - we cheer each other on. Because we believe we can do anything. Explore everything. And Be Part of Something Special!\nFind out more about the many benefits we offer:\nhttps://www.evonik.com/en/careers/why.html\nMeet the team and get to know the people behind Evonik:\nhttps://www.evonik.com/en/news/meet-the-team.html\nThe Customer Service Rep I is responsible for managing daily order activities, including receiving customer orders for review and processing, resolving order blocks, processing change requests, and overseeing order releases. Responsible for all areas of customer communication and Order-To-Cash services for domestic shipments. Acts as a partner with Business Managers to manage customers and internal departments assuring requirements for overall customer satisfaction.\nRESPONSIBILITIES\nManages all Order-to-Cash processes for domestic orders, including samples \nResponsible for off-line locations, perform shipping transactions and supplies required paperwork in accordance to DOT compliance. \nWorking with AI and automation targets for KPI improvements. \nReceives and processes customer inquiries. \nCoordinates vendor requests, receipts and accuracy, customer quotations, system entry, and maintains mater data records for customer & cupset prices. \nManages billing customers daily/monthly and responsible for overdue and collections process. \nCreates and is responsible for all customer account and master data on SAP \nResearches and works to resolve vendor and customer remittance differences and nonpayment of invoices with responsibility for monitoring and collecting open items (Collections database and SAP transactions and tools used to manage this) \nApplies problem solving skills to record, review, and resolve customer complaints by working with all areas involved to create appropriate solutions and identification of root cause \nWorks with regulatory matters and documentation requirements (certificate of analysis, labels) to always ensure compliance k) Creates and provides customers, Sales, and Evonik colleagues order, and reports on request\nREQUIREMENTS\nBachelors degree in related field preferred \n1-3 years of comparable work experience required\nCustomer support experience within the Chemical Industry strongly preferred. \nExcellent communication and decision making skills Must possess the ability to manage time vs. high volume workload\nCandidate must be a self-starter, project a positive attitude, and be able to effectively function as part of a team and in individual situations \nKnowledge in handling SAP and related shipping documents, and associated logistical movements \nDemonstrated PC and CRM capability required; SAP use would be a plus \nUnderstanding of customer service, logistics, and regulatory functions preferred\nThe Evonik Group adopts an Equal Employment Opportunity (EEO) approach. Candidates are assessed based on their educational qualifications, experience, job competencies and potential and shall not be discriminated against on the basis of race, ethnicity, age, gender, religion, nationality, disability or sexual orientation or other classifications protected by local, state, or provincial regulations.\nYour Application\nTo ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at www.evonik.com/en/careers.html.\nPlease address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.\nYour Talent Acquisition Manager:\nCaitlin Brennan [C]Company is\nEvonik Corporation","description_format":"text","description_chars":4212,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Energy & Utilities","Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-15T19:15:41Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.577,"p_room":1,"age_days":7,"expected_fill_days":22,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/evonik-customer-service-rep-i","json_url":"https://alion.io/job/evonik-customer-service-rep-i.json","meta":{"generated_at":"2026-10-23T18:31:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28243,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1765560},"rest":"https://alion.io/mcp/rest/get_company?id=1765560"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fevonik-customer-service-rep-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fevonik-customer-service-rep-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fevonik-customer-service-rep-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/evonik-customer-service-rep-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fevonik-customer-service-rep-i"}]}