{"id":2896007,"url":"https://alion.io/job/evonik-customer-service","title":"Customer Service","company":{"id":1765560,"name":"Evonik","domain":"evonik.com","url":"https://alion.io/company/evonik-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Science & Research","role_family":"Science & Research","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Midrand, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":48000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1403},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-20T20:30:04Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"What we offer\nAt Evonik, you’re part of a global chemical company working in many sectors that go beyond chemistry. From lipids for tomorrow’s medicines, biosurfactants for green detergents, additives for plastics recycling or membranes to help drive forward the energy transition, you’ll play an essential part in helping the world’s most essential industries succeed.\nOur success hinges on a diversity of ideas powered by people, not egos. Whether you’re a scientist or engineer, new to the team or established, in business, production, or anything in between - we cheer each other on. Because we believe we can do anything. Explore everything. And Be Part of Something Special!\nFind out more about the many benefits we offer:\nhttps://www.evonik.com/en/careers/why.html\nMeet the team and get to know the people behind Evonik:\nhttps://www.evonik.com/en/news/meet-the-team.html\nRESPONSIBILITIES\nCustomer Service/Operational:\nPre-Order:\nSystems readiness\nEnsure extension in SAP on material codes, plant codes and customers.\nMaterial master data maintenance\nForecast and Planning:\nMaintaining Stock on hand (SOH) and monitor stock levels in country\nForecasting and planning\nMaterial extensions\nImportation documentation process:\nEstablishing regulatory requirements and adherence thereof\nCoordinate all elements of the preparation of shipping documentation for the customers and dispatch of documentation to the customer\nSupport on importation and clearance requirements to Supply Chain\nCustomer liaison\nInventory management:\nAll elements of receipting and managing incoming/transferred stock into, an dbetween warehouses\nTransfer and distribution of stock between warehouses\nMaintaining First in, First out (FIFO) processes with warehouse\nCustomer Credit status:\nManaging customer credit and credit insurance with finance and business lines\nTrade Compliance/Foreign Trade:\nManage the Customer Profile(s)/End Use Certificate/Trade Restriction Covenant.\nCustomer Queries:\nReceive, manage and respond to, specific customer queries with the relevant unit.\nOrder process (ex-stock & indent):\nReceiving customer purchase orders, sending order acknowledgement\nCreation of sales orders in SAP\nCreating internal VPO and communication to plant\nOrder confirmation process and communication to customer\nProactive and independent clarification of all questions and communication related with processing orders\nChecking contract documents and customer orders\nWhere required: Preparation of L/C compliant documents based on the credit transactions, invoicing, monitoring of funds transfer for order\nWhere required: Management, review and amendment of LC and or bank contracts with customer and bank\nUpdating monthly order file, and others as required by the BL\nSending delivery notes to warehouse to ensure on time in full (OTIF) deliveries to customers\nMaintain communication on all elements with the order to both internal and external parties\nInvoicing customers\nPost Order:\nGeneral:\nCredit/Debit note management and issuance\nInventory Management:\nStock counts:\nAll elements of stock counts, including, but not limited to: Closing monthly transactions, reconciliation of stock, discrepancy investigation and resolution, maintaining internal SOH post stock count.\nDamaged stock:\nLead process of write off (NCR), of damaged stock as per the procedure, with both internal and external parties\nExpired Stock:\nFacilitate shelf life extension with CS/sourcing\nDunning process:\nLead and manage the Collactive overdue collections process with the BL.\nREQUIREMENTS\nAt least 5 years experience in working in Customer Service, in a chemical or similar environment\nPrior SAP experience, or very strong ERP experience in order-processing is a must.\nProven initiative and being able to work pro-actively and independently, is a must\nExcellent communicator whilst being able to work independently\nAbility to understand the customer needs.\nAbility to apply business accumen to all elements of the job\nSound knowledge in logistics and shipping elements\nExperience in processing SSA import shipments is preferred.\nGood team player\nWilling to learn many new tasks and develop minimum technical knowledge of the product line.\nMeticulous, organized and possesses positive attitude.\nGood communication and interpersonal skills. Fluency in spoken and written English.\nAbility to handle stressful situations is a must\nBasic knowledge of Financing, Credit Management\nYour Application\nTo ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at www.evonik.com/en/careers.html.\nPlease address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.\nYour Talent Acquisition Manager:\nCompany is\nEvonik Africa (Pty)","description_format":"text","description_chars":4889,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advanced Materials","Animal Nutrition","Plastics & Polymers","Chemical Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-20T04:50:22Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":24,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/evonik-customer-service","json_url":"https://alion.io/job/evonik-customer-service.json","meta":{"generated_at":"2026-10-20T20:38:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24002,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1765560},"rest":"https://alion.io/mcp/rest/get_company?id=1765560"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fevonik-customer-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fevonik-customer-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fevonik-customer-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/evonik-customer-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fevonik-customer-service"}]}