{"id":694782,"url":"https://alion.io/job/evotix-tech-lead-360-customer-support","title":"Tech Lead - 360 Customer Support","company":{"id":673333,"name":"Evotix","domain":"evotix.com","url":"https://alion.io/company/evotix","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":74000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":35},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache HTTP Server","optional":false},{"name":"Apache Tomcat","optional":false},{"name":"AWS","optional":false},{"name":"AWX","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"SQL","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Ansible","optional":true}],"status":"live","first_seen_at":"2026-09-06T11:59:53Z","employer_posted_date":"2026-09-06","last_verified_at":"2026-11-01T13:29:57Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"Who are Evotix?\nWe're a growing global EHS SaaS company with a clear ambition: to combine world-class software, data and AI to help our customers operate smarter, safer and more efficiently. For exceptional talent, Evotix offers something rare-the pace of a growth company, the scale to make a real difference, and the opportunity to influence strategy, technology and outcomes at a global level.\nAt Evotix, we're creating the future of workplace health, safety and wellbeing-and we need ELITE people to help us do it. People who pursue Excellence, show Leadership, deliver Impact, earn Trust, and Empower those around them.\nThe Role\nPosition Overview\nProvide technical support for the software package(s) developed by the company, and its supporting technologies.\nUtilizing problem solving skills and experience in analysis across a range of technologies such as Linux, JAVA, Tomcat, Apache, Windows, MS SQL Server and Cloud tools AWS/AWX\nAssist to maintain technical documentation, FAQs and knowledge bases.\nWork within defined standards and procedures to ensure security and integrity of data and systems are maintained, and participate in constant improvement of those standards.\nProvide technical skills, innovation and ideas around all of the technologies that the Operations team supports.\nWorking closely with Helpdesk, Developers, Business Analysts and clients to resolve complex application issues \nDeploying, maintaining, improving and monitoring high load web applications \nBeing effective, responsive and methodical in a production environment Providing a high level of communication and participating in client support directly \n“Hands on” participation with the operations team in the support of client facing systems.\nAssist in the training of other team members as appropriate.\nEffectively advocate and communicate for the team.\nBe an advocate for the applications and technologies supported and represent their best interests.\nPrimary Objectives and Responsibilities\nList Separate Categories of Responsibilities\nSupport the applications by working through assigned issues.\nPrioritize and respond to all issues with a sense of urgency.\nUnderstand, in depth, the technical aspects of the supporting systems including hardware and network.\nResponsive application troubleshooting using log analysis, SQL Server analysis and OS debugging on Linux and Windows \nProblem solving complex issues by collaboration and effective research.\nSupport the Hosted environment including supporting technologies such as VMWare, Java, Apache, Tomcat, Oracle, MSSQL, Linux.\nHelp manage and respond to monitoring systems to ensure the systems meet performance and availability as per SLA expectations.\nSupport the Software delivered by the company, including on-site, remote access and hosted.\nPro-actively and pre-emptively identify potential issues and subsequently plan and resolve these issues to provide systems scalability and availability.\nProvide on call support for the applications \nWork on assigned special projects to ensure delivery.\nAssist other team members with their issues, duties and projects.\nCustomer servicing both internal and external stakeholders by regular communication on updates and relevant issues.\nEffectively manage and reasonably set internal and external client expectations.\nExperience, Skills and Attributes\nSelf-starter with high drive and determination\nAbility to handle multiple projects\nStrong written and verbal communication skills\nWhy join Evotix?\nCompetitive Compensation: Enjoy a competitive base salary and company-based performance bonus.\nTime to Recharge: Unlimited Annual Leave because we trust you to balance your work and wellbeing. (AMER/EMEA)\nFinancial Future: Generous tiered 401k plan that increases over time. (AMER)\nSupport for You: Access to our Employee Assistance Program, including mental health, legal, and financial guidance.\nGrowth Opportunities: Educational benefits to help you keep learning and growing.\nTeam Culture: Regular team events, an inclusive environment, and a shared commitment to making an impact.\nReady to Make a Difference?\nIf you’re a bold, results-driven leader who thrives on challenges, loves scaling success, and is passionate about making a difference-we want to hear from you!\nThank you for your interest. Please note, we are not seeking support from external recruitment agencies at this time. 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