{"id":1619886,"url":"https://alion.io/job/evri-cs-team-managers-customer-service-team-manager","title":"CS Team Managers - Customer Service Team Manager","company":{"id":1786042,"name":"Evri","domain":"evri.com","url":"https://alion.io/company/evri-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":76,"open_postings":48,"ghost_share":0,"stale_share":0.979,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Morley, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30750,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":40694},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-27T10:17:18Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"Customer Service Team Manager\n12 Month Fixed Term Contract\nMorley / HybridSalary: £30,750 per annum\nReady to lead a team that shapes outstanding customer experiences?\nAt Evri, we're transforming how our customers feel every time they reach out for help. Our Customer Service teams are at the heart of that mission, delivering fast, effective and empathetic support that truly makes a difference.\nIf you're passionate about coaching others, thrive in a fast-paced environment and enjoy finding smarter ways to solve problems, this could be your next exciting opportunity.\nJoin us as a Customer Service Team Manager and lead a high-performing team of Customer Service Advisors, ensuring every customer interaction is handled professionally and efficiently.\nImportant Information\nBefore applying, please note:\n12-month Fixed Term Contract\nSalary: £30,750 per annum\nHybrid working with 2 days per week in the Morley office\n1 Saturday in every 5 worked, with a day off in lieu\nShifts between 08:00 and 18:00\nInitial 4-week training period will be office-based\nWhat You'll Be Doing\nAs a Customer Service Team Manager, you'll lead, motivate and develop a team of approximately 15 Customer Service Advisors, creating an environment where colleagues feel supported, empowered and able to perform at their best.\nYou'll champion excellent customer service, remove barriers to success and ensure your team consistently delivers positive outcomes for both customers and clients.\nKey responsibilities include:\nLeading, coaching and developing a team through regular one-to-ones, performance reviews and team huddles.\nCreating and maintaining a positive, high-performing team culture.\nDriving performance across key customer service and operational KPIs.\nUsing customer feedback, insight and data to improve service delivery and colleague engagement.\nMonitoring performance, attendance and productivity levels.\nManaging escalated customer queries and complaints, ensuring timely resolution.\nIdentifying trends and recommending process improvements to reduce repeat contacts.\nWorking collaboratively with wider business functions including Customer Services, IT and Process Improvement.\nMaking informed decisions and providing leadership support in the absence of senior managers.\n\nWhat You'll Bring\nWe're looking for an experienced people manager who enjoys leading teams and delivering outstanding customer service.\nYou'll have:\nPrevious experience managing teams within a contact centre or fast-paced customer service environment.\nA proven ability to coach, motivate and develop individuals to achieve and exceed targets.\nStrong communication and interpersonal skills.\nConfidence working with performance data, KPIs and operational targets.\nExcellent organisation and time-management skills.\nThe ability to build strong relationships across multiple teams and stakeholders.\nA positive, solutions-focused approach to problem solving.\nStrong decision-making skills and the confidence to take ownership of challenges.\n\nWhy Join Evri?\nAt Evri, we grow when our people do. You'll join a supportive and inclusive workplace where everyone can be themselves, contribute ideas and make a real impact.\nWe are committed to creating opportunities, removing barriers and ensuring every colleague feels valued, respected and supported.\nAt Evri, everyone is welcome.\nIf you're an experienced people leader looking for an opportunity to develop teams, improve customer experiences and play a key role in a busy operation, we'd love to hear from you.\nWe are Evri. Where everyone is welcome.\nLet's deliver it together.","description_format":"text","description_chars":3587,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":15,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Courier Services"],"lifecycle":[{"event":"open","at":"2026-10-01T20:42:46Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-27T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.39,"p_room":0.36,"age_days":43,"expected_fill_days":27,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":40694,"is_top_pay":false},"html_url":"https://alion.io/job/evri-cs-team-managers-customer-service-team-manager","json_url":"https://alion.io/job/evri-cs-team-managers-customer-service-team-manager.json","meta":{"generated_at":"2026-10-27T13:41:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2002,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1786042},"rest":"https://alion.io/mcp/rest/get_company?id=1786042"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fevri-cs-team-managers-customer-service-team-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fevri-cs-team-managers-customer-service-team-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fevri-cs-team-managers-customer-service-team-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/evri-cs-team-managers-customer-service-team-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fevri-cs-team-managers-customer-service-team-manager"}]}