{"id":1619885,"url":"https://alion.io/job/evri-customer-service-advisor","title":"Customer Service Advisor","company":{"id":1786042,"name":"Evri","domain":"evri.com","url":"https://alion.io/company/evri-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":76,"open_postings":25,"ghost_share":0,"stale_share":0.96,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leeds, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":78000,"period":"year","method":"role_country_seniority_unknown","sample_n":187},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-11T19:15:27Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Christmas Customer Service Advisors (Fixed-Term Contracts) - 20 Opportunities Available!\n\nLocation: Leeds (Hybrid Working) Contract Type: Fixed-Term Contract - 10 Weeks Start Date: 02/11/2026 or 09/11/2026 Salary: £12.83 per hour / £26,019.24 per year\n\nShift Pattern: Working hours are between 8:00am and 4:30pm, Monday to Saturday. Employees will have one day off during the week, in addition to every Sunday.\n\nJoin Our Christmas Peak Team!\nLooking for a role that gives you valuable experience, develops your customer service skills, and puts you at the heart of one of the UK's largest parcel delivery operations during the most exciting time of the year?\n\nWe're recruiting 20 Customer Service Advisors to join our Customer Support Team, starting in the first week of November, ready to support our operation through the busy Christmas Peak period.\n\nWhether you're looking to gain experience with a leading UK business, build your CV, develop your customer service skills, or earn extra money in the run-up to Christmas, this is a fantastic opportunity to be part of something big.\nWith millions of parcels moving through our network during Peak, you'll play a vital role in helping customers, resolving queries, and delivering a great experience during the festive season.\n\nWhy Join Us?\n Gain valuable experience with one of the UK's largest parcel delivery companies\n Develop customer service, communication, and problem-solving skills\n Enhance your CV with experience gained during our busiest and most exciting time of year\nBe part of a supportive and friendly team\n Make a genuine difference to customers during the Christmas period\n Opportunity to showcase your skills and build experience within a market-leading organisation\nWhat You'll Be Doing\n\nAs a Customer Service Advisor, you'll be the voice of our customers, helping to resolve enquiries and provide exceptional service during Peak.\n\nYour responsibilities will include:\nHandling customer enquiries via telephone and internal systems\nInvestigating parcel and delivery-related queries\nResolving customer complaints professionally and efficiently\nTaking ownership of customer cases and seeing them through to resolution\nProviding updates and support throughout the customer journey\nWorking closely with operational teams, couriers, depots, and ParcelShops\nMaintaining accurate customer records and case notes\nSupporting team performance and service level targets\n\nThis is a fast-paced role where no two days are the same, making it ideal for someone who enjoys helping people and finding solutions.\n\nWhat We're Looking For\nWe're looking for enthusiastic and customer-focused individuals who thrive in a busy environment.\n\nYou'll ideally have:\nExcellent communication and listening skills\nA positive attitude and passion for helping customers\nConfidence speaking to customers over the phone\nStrong problem-solving abilities\nGood attention to detail\nBasic IT skills, including Microsoft Office\nThe ability to remain calm and professional under pressure\nA collaborative, team-focused approach\n\nPrevious customer service or contact centre experience is beneficial but not essential.\n\nBuild Your Experience with a Leading UK Business\n\nThis is more than just a temporary role. It's an opportunity to gain hands-on experience with one of the UK's largest parcel delivery companies during our busiest period, helping millions of customers receive their deliveries in time for Christmas.\nIf you're looking for an exciting seasonal opportunity starting in November and continuing through the festive period, we'd love to hear from you.\n\nApply today and join our Christmas Peak Team this November!","description_format":"text","description_chars":3651,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Courier Services"],"lifecycle":[{"event":"open","at":"2026-10-01T20:42:46Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-10T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.402,"p_room":0.55,"age_days":26,"expected_fill_days":26,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/evri-customer-service-advisor","json_url":"https://alion.io/job/evri-customer-service-advisor.json","meta":{"generated_at":"2026-10-11T20:16:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8006,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1786042},"rest":"https://alion.io/mcp/rest/get_company?id=1786042"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fevri-customer-service-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fevri-customer-service-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fevri-customer-service-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/evri-customer-service-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fevri-customer-service-advisor"}]}