{"id":1619822,"url":"https://alion.io/job/evri-it-client-service-desk-analyst","title":"IT Client Service Desk Analyst","company":{"id":1786042,"name":"Evri","domain":"evri.com","url":"https://alion.io/company/evri-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":76,"open_postings":28,"ghost_share":0,"stale_share":0.964,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-12T22:31:13Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"IT Client Service Desk Analyst\n14 Month Fixed Term Contract\nRemote Working with Travel to Morley as Required\nWant to be the first point of contact for IT support and help deliver an exceptional client experience?\nAt Evri, technology plays a vital role in keeping our business and our customers connected. We're looking for an IT Client Service Desk Analyst to join our team on a 14 Month Fixed Term Contract, providing first-line IT support to our clients and ensuring technical issues and service requests are resolved quickly and efficiently.\nIf you enjoy problem solving, helping people and working in a fast-paced environment, this could be the perfect opportunity for you. You'll work closely with clients and internal teams to deliver a seamless support experience while maintaining high service standards and meeting agreed SLAs.\nWhat You'll Be Doing\nAs an IT Client Service Desk Analyst, you'll act as the primary point of contact for client IT support, managing incidents and service requests from initial contact through to resolution.\nKey Responsibilities\n• Provide timely and professional IT support to clients across multiple contact channels.• Log, track and resolve incidents and service requests using ServiceNow, ensuring SLA compliance.• Troubleshoot technical issues and identify effective resolutions or appropriate escalations.• Take ownership of support requests from start to finish, ensuring excellent customer service throughout.• Maintain accurate client records and profiles while ensuring GDPR compliance.• Keep detailed records of interactions, updates and resolutions within ServiceNow.• Contribute to knowledge base articles and support continuous service improvement.• Build strong working relationships with clients, internal teams and third-party suppliers.\nWhat You'll Bring\nWe're looking for someone who is customer-focused, organised and passionate about delivering great service.• Previous Service Desk or IT Support experience.• Experience using ServiceNow or a similar IT Service Management (ITSM) tool.• Strong troubleshooting and problem-solving skills.• Excellent communication and interpersonal skills with a customer-first approach.• Ability to prioritise workload and manage multiple tasks in a fast-paced environment.• High attention to detail and commitment to data accuracy.• IT-related qualifications or certifications such as ITIL Foundation or CompTIA A+ would be advantageous.• Experience within a logistics or supply chain environment would be beneficial but not essential.\nWhy Evri?\nAt Evri, you'll join a supportive and collaborative team where your work has a direct impact on the experience of our clients and customers. You'll have the opportunity to develop your technical skills, gain exposure to a variety of technologies and help deliver a first-class IT support service.We are Evri. Where everyone is welcome. We're excited for the future. Let's shape it together.","description_format":"text","description_chars":2928,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Courier Services"],"lifecycle":[{"event":"open","at":"2026-10-01T20:42:46Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-10T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.46,"p_room":0.75,"age_days":18,"expected_fill_days":26,"reasons":["conf:0","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/evri-it-client-service-desk-analyst","json_url":"https://alion.io/job/evri-it-client-service-desk-analyst.json","meta":{"generated_at":"2026-10-13T00:47:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1311,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1786042},"rest":"https://alion.io/mcp/rest/get_company?id=1786042"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fevri-it-client-service-desk-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fevri-it-client-service-desk-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fevri-it-client-service-desk-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/evri-it-client-service-desk-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fevri-it-client-service-desk-analyst"}]}