{"id":3539234,"url":"https://alion.io/job/evri-sales-implementation-manager","title":"Sales Implementation Manager","company":{"id":1786042,"name":"Evri","domain":"evri.com","url":"https://alion.io/company/evri-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":58,"ghost_share":0,"stale_share":0.983,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":148000,"period":"year","method":"global_role_seniority_cell","sample_n":587},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-30T01:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-07T04:26:42Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Sales Implementation Manager \n£40,500 plus car allowance & bonus, benefits\nPermanent role\nNational role – location: Agile\n\nThe opportunity\n\nHelp make every new client’s first experience of Evri a positive one. As Implementation Manager, you will lead the onboarding of key clients, manage each implementation as a focused project and bridge the gap between Sales and Client Development. With a key focus on onboarding clients using our New Tracked Mail Product. Your goal is a smooth transition from a competitor to an established Evri service. You will also provide short-term “nursery care” support where an existing client’s service is under strain, investigating the cause, reporting your findings and helping stakeholders put practical solutions in place.\n\nYou will be part of a small Implementation team and report to the Implementation Team Manager. The role has no direct people or budget responsibility, but it has broad influence across Sales, Client Development, Operations, Transport, Planning, Customer Services, Client Solutions, MI and hub management teams. This is a visible, hands-on role at the point where a commercial win becomes a live customer relationship. You will shape the onboarding experience, bring teams together around a practical plan and help new and existing clients receive a clear, consistent and well-managed service.\n\nWhat you’ll be accountable for:\nLead customer implementation and onboarding projects for key clients signing up to use our Tracked mail product, you will also support businesses with annual parcel volumes of 500,000 or more as required.\nAct as the main customer contact throughout implementation, providing clear updates on progress, milestones, risks and actions.\nWork with the Implementation Team Manager and Senior Implementation Manager to develop onboarding processes, documentation and ways of working.\nOwn the handover from Sales into Client Development and Account Management, ensuring responsibilities and milestones are clear.\nLead customer calls and meetings, understand expectations and maintain strong relationships with director-level contacts.\nSupport first collection dates on site, working with the new-business salesperson to confirm barcodes scan and the launch is operationally ready.\nRun short-term nursery care projects for existing clients, using data and investigation to identify service issues and recommend solutions.\n\nThe implementation areas you’ll coordinate:\nTransport and collection planning, including forecasts, access slots, vehicle sizing and site loading requirements.\nFreight/Mail presentation, ensuring traffic is separated and presented appropriately to support service quality.\nFor Parcel clients oversee IT integrations and label access through Evri or third-party platforms such as Metapack, Sorted, nShift and Mintsoft.\nCustomer service onboarding, including introductions, enquiry processes, WISMO and claims arrangements where applicable. (this will in the main be for Parcel clients)\nConsumer experience notifications, including email and SMS configuration with the ICAM team (For Parcel clients)\nBilling set-up, management information, client packs and controlled reporting standards.\nPlanning for unusual or unique freight, working with clients and Operations to put the right process controls in place. (For Parcel clients)\n\nWhat you’ll bring:\nAt least two years’ experience leading onboarding projects in mail/logistics, distribution or FMCG.\nA proven track record of managing client relationships while delivering time-bound projects.\nExcellent internal and external stakeholder management, with confidence working at director level.\nExperience of client complaint management, troubleshooting, issue management and clear reporting.\nThe ability to interpret data, draw conclusions and turn findings into practical solutions.\nStrong communication, organisation and collaboration skills across multiple departments and levels.\nA full UK driving licence and availability for extensive national travel.\n\nUseful, but not essential:\nA project management qualification and/or degree-level education.\nAdvanced capability in Microsoft Visio, Excel, Word and PowerPoint.\nKnowledge of integration platforms and how APIs work.\n\nIf you enjoy bringing structure to complex customer launches, building trusted relationships and coordinating teams to deliver a positive client experience, we’d like to hear from you.","description_format":"text","description_chars":4407,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Courier Services"],"lifecycle":[{"event":"open","at":"2026-10-30T18:47:26Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; 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