{"id":4215366,"url":"https://alion.io/job/evri-service-delivery-support-administrator","title":"Service Delivery Support Administrator","company":{"id":1786042,"name":"Evri","domain":"evri.com","url":"https://alion.io/company/evri-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":77,"open_postings":56,"ghost_share":0,"stale_share":0.929,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Coventry, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-10T01:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T12:00:49Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Title: Service Delivery Support Administrator \nSalary: £26,000 to £28,000 plus bonus & benefits\nLocation: Coventry (hybrid working pattern)\nType: Permanent\n\nWhat You'll Do\n\nAs an Service Delivery Support Administrator, you'll provide operational, commercial, and administrative support to our Account Management team. You'll be responsible for investigating parcel delays, depot-related issues, service concerns, and transactional queries while ensuring customer accounts and internal systems are maintained accurately. \n\nUsing Excel and Salesforce, you'll produce reports, analyse trends, support service reviews, and help deliver a best-in-class customer experience. Please note this role sits on the Evri Premium side of the business. \n\nKey Responsibilities:\nSupport Account Managers with day-to-day service delivery, administration, and customer account activities.\nInvestigate parcel delays, service concerns, transactional issues, and depot-related enquiries.\nCoordinate resolutions with Operations, Customer Services, Commercial, and Finance teams.\nMaintain accurate customer records and account information across internal systems.\nMonitor and manage outstanding actions to ensure service level commitments are met.\nProduce reports and analyse service-related data using Excel and Salesforce.\nSupport customer service reviews through data gathering, reporting, and action tracking.\nLiaise with depot teams to identify root causes of operational issues and help drive resolution.\nProvide commercial and administrative support to customer retention and growth initiatives.\nIdentify process improvements and opportunities to enhance operational efficiency.\nBuild strong internal stakeholder relationships to facilitate effective communication and issue resolution.\n\nWhat We Can Offer You:\nUp to 33 days annual leave (including Bank Holidays)\nCareer progression opportunities\nFlexible, inclusive benefits including shopping vouchers, insurance, and healthcare\nA culture where people are encouraged, supported, and valued\n\nWhat We're Looking For:\nPrevious experience within a logistics, transport, parcel, customer service, sales support, or commercial administration environment.\nStrong Excel skills, including the ability to manipulate data and create reports.\nExperience using Salesforce or similar CRM systems would be advantageous.\nKnowledge of Pivot Tables and reporting tools is desirable.\nExcellent attention to detail and strong organisational skills.\nAbility to investigate issues, identify root causes, and coordinate resolutions.\nStrong communication skills with the confidence to engage with a variety of internal stakeholders.\nA proactive and customer-focused mindset.\nGood educational background with strong numeracy and analytical skills.\nFull UK driving licence desirable (travel to operational sites will be required)","description_format":"text","description_chars":2842,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Annual leave","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Courier Services"],"lifecycle":[{"event":"open","at":"2026-11-13T02:36:21Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":28,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/evri-service-delivery-support-administrator","json_url":"https://alion.io/job/evri-service-delivery-support-administrator.json","meta":{"generated_at":"2026-11-14T14:33:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15464,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1786042},"rest":"https://alion.io/mcp/rest/get_company?id=1786042"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fevri-service-delivery-support-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fevri-service-delivery-support-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fevri-service-delivery-support-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/evri-service-delivery-support-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fevri-service-delivery-support-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4215366}},{"tool":"search_jobs","arguments":{"company":"evri.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4215366},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}