{"id":2308806,"url":"https://alion.io/job/evt-duty-manager-rydges-melbourne","title":"Duty Manager - Rydges Melbourne","company":{"id":2831960,"name":"EVT","domain":"evt.com","url":"https://alion.io/company/evt-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":28,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":66000,"period":"year","method":"role_country_seniority_unknown","sample_n":89},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-11T11:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-28T11:11:34Z","board_verified":false,"closed_at":"2026-10-28T11:11:34Z","days_open":17,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":17},"description":"About EVT: Rydges Melbourne is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.\nProudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We're not just in the neighbourhood, we're part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and \"too easy\" service. Whether it's for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.\nEVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.\nThe Role\nFull time, 38 hours per week. As Duty Manager, you'll be the face and custodian of the hotel, leading the front office and overseeing operations in the absence of the General Manager.\nKey Responsibilities\nLead and supervise the Front Office team, ensuring departments are well staffed, on time, in uniform and delivering exceptional service\nAct as the hotel's ambassador, greeting guests warmly, hosting VIP and group arrivals, and resolving guest requests and complaints quickly and professionally\nMaximise average room rate and occupancy, actively promoting hotel features, facilities and upselling opportunities\nControl costs and manage rostering, overtime, cashiering procedures, floats and tills in line with budget\nTake charge of hotel safety and security, including incident reporting, crisis management, fire and evacuation procedures, and WH&S compliance\nCoach and develop your team through on-the-job training, strong communication and a positive, high-performing culture\nWhat You'll Bring\nProven experience in a hotel Duty Manager, Front Office Supervisor or similar leadership role\nStrong leadership skills with the ability to motivate, train and develop a team\nCommercial awareness, including knowledge of room rates, yield management and cost control\nExcellent guest service and complaint resolution skills, with the confidence to make decisions on shift\nWorking knowledge of hotel property management systems and front office operations\nA solid understanding of WH&S, fire and evacuation, and emergency procedures\nFlexibility to work rostered shifts, including weekends and public holidays\nHow You Work\nDaymaker ethos — no one's too big for the small things.\nHands-on and non-hierarchical — leads from the front.\nResilient and solutions-focused — stays calm, moves fast.\nOwner's mindset — acts on data/feedback; ships improvements.\nPerks from Day One\nAs part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.\nDelicious staff meals\n50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.\nSeasonal perks at Thredbo.\nRapid career growth across our hotel & entertainment network.\nPaid parental leave; community & volunteering opportunities.\nPolice Check Acknowledgement\nPlease note that the successful candidate for this position will be required to undergo and satisfactorily pass a national police check as part of the recruitment process.\nApply Now\nJoin Rydges Melbourne and become an EVT experience creator, opportunity taker, the ultimate Daymaker.\nJoin and make a positive impact on our people, communities, and environment every day.\nSend your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in - don't wait! We can't wait to see the places your career will go with EVT.\nWhen you click apply, you'll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. 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