{"id":2884699,"url":"https://alion.io/job/evt-guest-service-agent","title":"Guest Service Agent","company":{"id":2831960,"name":"EVT","domain":"evt.com","url":"https://alion.io/company/evt-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":76,"open_postings":28,"ghost_share":0,"stale_share":0.964,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Port Macquarie, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":63000,"period":"year","method":"role_country_seniority_unknown","sample_n":89},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T13:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-27T07:01:06Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Title: Guest Service Agent \nPosition Overview: To anticipate and meet the needs and desires of the hotel’s guests, to ensure that guests’ room requirements are fulfilled, to maintain the established high standard of service, and to adhere to the policies and procedures of the hotel.\nOur Vision is being leaders in creating experiences and properties that escape the ordinary. Our Purpose is to make the day better for ourselves, each other, our group, our customers and communities. We do this by living our values of empowerment, possibilities and community. We achieve our Vision and Purpose by delivering on our goals and values.\n\nOur Goals\nGrowing revenue above market \nMaximise assets \nBusiness transformation \nOur Values \nEmpowerment: We make it happen\nPossibilities: We evolve and innovate\nCommunity: We make the connection\n\nKey Accountabilities\nAnticipate and attend to the guest’s needs and desires immediately.\nOffer a warm and friendly salutation to hotel guests as they enter and depart from the Hotel.\nCheck guests in and out with efficiency and friendliness and in accordance with the established Hotel procedural guidelines.\nProcess daily guest transactions and accounts accurately and efficiently.\nWork with the Housekeeping, Reservations, and Maintenance departments, to ensure that the Hotel’s rooms are properly prepared for arriving guests.\nCommunicate any guest special request to the appropriate department(s) and follow up to make certain the request has been fulfilled in accordance with the guest’s wishes.\nPromptly action all guest messages and facsimiles.\nCommunicate any pertinent guest comments, particularly guest complaints, to the Hotel management.\nBe fully conversant with regard to all information on the area as a destination, the services available at and through the hotel, any special events taking place in the area.\nHave a full working knowledge of all current room rates and packages available at the Hotel. \nBook, update, amend and file all reservations accurately and in a timely manner.\nParticipate in all rostered theoretical and on-the-job training sessions.\nComply with all of the hotel’s operational policies & procedures.\nMaintain a clean & safe working environment.\nHave a full knowledge of, and practice all of the hotel’s established workplace health and safety guidelines (WH&S).\nAdhere to all established cashiering policies and procedures.\nEnsure the protection and maintenance of all operating equipment \nComplete all assigned opening and closing duties.\nGive assistance to the telephonists and back office personnel when required.\nAttend all scheduled meetings.","description_format":"text","description_chars":2619,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Cinema"],"lifecycle":[{"event":"open","at":"2026-10-19T23:51:08Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely 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