{"id":693584,"url":"https://alion.io/job/evvy-clinical-success-operations-manager","title":"Clinical Success & Operations Manager","company":{"id":673364,"name":"Evvy","domain":"evvy.com","url":"https://alion.io/company/evvy","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":55,"open_postings":12,"ghost_share":0.75,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":81000,"max_usd":152000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1960},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-05-18T02:31:51Z","employer_posted_date":"2026-05-18","last_verified_at":"2026-10-24T15:51:32Z","board_verified":true,"closed_at":null,"days_open":159,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":159},"description":"About Evvy\nAt Evvy, we believe the female body shouldn’t be a medical mystery.\nWe are a precision women’s health company leveraging the vaginal microbiome to improve outcomes across a woman's lifespan. Backed by $60M+ from leading investors, we serve over 100,000 patients and 3,000 providers nationwide with our validated Vaginal Microbiome Test and AI-powered personalized care platform.\nThrough this work, we have built the world’s largest dataset on the vaginal microbiome - a proprietary foundation that will drive breakthroughs in infertility, preterm birth, gynecological cancers, and beyond.\nWhy join now?\nEvvy is a generational opportunity in women's health - and we're at the inflection point.\nWe’ve built a dataset no one has. Evvy has generated the world’s largest vaginal microbiome dataset from 100,000+ patients, uncovering novel biological markers underlying women’s health conditions that collectively cost the healthcare system $180B+ annually.\n\nValidated, AI-first platform. We’ve built a comprehensive testing and care platform that unlocks personalized treatment pathways for each patient. Our work is supported by research published in major peer-reviewed journals and presented at major clinical conferences (including ACOG, ASRM, IDSOG, and more).\n\nProven traction, massive opportunity. We serve 100,000+ patients and 2,000 providers nationwide, with rapidly growing revenue and an expanding suite of diagnostics and treatments to improve outcomes across condition areas. We've only scratched the surface.\n\nTop tier team, investors, and partners. Our world-class team is backed by industry leading investors, including General Catalyst, Left Lane Capital, US Fertility, and Labcorp.\n\nWe're looking for high-horsepower, mission-driven people who find it unacceptable that the female body is still a medical mystery - and want to help change that.\nAbout this Role\nWe’re looking for a Clinical Success & Operations Manager to help build the partner experience layer of Evvy’s commercial organization.\nYou’ll own the ongoing experience for Evvy’s clinic and practitioner partners after they sign - serving as their primary strategic point of contact, internal advocate, and trusted operational partner. Your job is not just to solve problems, but to proactively improve how clinics experience Evvy over time.\nThis role sits at the intersection of relationship management, operations, and commercial strategy. You’ll work closely across Commercial, Ops, Marketing, Clinical, and Product to ensure our partners feel supported, informed, and set up for long-term success.\nAs an early member of a growing commercial team, you’ll also help design the systems, workflows, and partner infrastructure that allow Evvy to scale. This is a high-ownership role for someone who thrives in fast-moving environments and enjoys bringing structure to ambiguity.\nEvvy is a primarily in-person team based in New York, NY. Given the cross-functional nature of this role, our ideal candidate is located in NYC.\nWhat You'll Do\nOwn the Partner Experience\nServe as the primary day-to-day contact for Evvy’s clinic and practitioner partners\n\nBuild strong, trusted relationships across clinic teams and become a reliable strategic partner over time\n\nEnsure every new partner has a seamless onboarding experience, from account setup through first order and ongoing adoption\n\nProactively identify friction points, adoption barriers, and opportunities to improve the partner experience\n\nPartner closely with Operations to resolve complex or high-priority partner issues with speed and care\n\nBuild & Scale Operational Infrastructure\nHelp design and improve internal workflows for onboarding, account management, issue resolution, and partner communications\n\nCoordinate customized partner-facing assets including educational materials, onboarding resources, one-pagers, decks, and clinic collateral\n\nMaintain strong internal communication loops so partner feedback reaches the right teams quickly\n\nSupport the commercial team in building scalable systems and processes as Evvy grows\n\nRepresent Evvy Externally\nCoordinate and manage Evvy’s presence at clinical conferences, industry events, and partner meetings\n\nBuild relationships with clinic staff, providers, and prospective partners in person\n\nHelp reinforce Evvy’s brand as a thoughtful, high-touch partner within women’s health and fertility\n\nWhat We're Looking For\nYou are:\nA relationship builder at heart. You genuinely enjoy being the person that partners rely on, and you take pride in making their experience with Evvy exceptional.\n\nOperationally sharp. You notice when something is broken, you fix it, and then you figure out how to make sure it doesn't break again. You don't let things fall through the cracks.\n\nA strong communicator across audiences who is equally comfortable talking to a clinic coordinator and briefing the Evvy Marketing team on what a partner needs.\n\nComfortable with ambiguity and variety. This is an early-stage role on a small team, which means your work will evolve and expand as we grow. You see that as a feature, not a bug.\n\nSomeone who wants to build something. You're not looking for a static job description, but a chance to help shape how Evvy's commercial team operates as it scales.\n\nYou have:\n3-5 years of experience in customer success, partnerships, or operations in an early-stage startup\n\nExperience managing multiple relationships and priorities simultaneously in a fast-paced environment\n\nExperience working cross-functionally across teams including Operations, Marketing, Clinical, and Commercial\n\nExceptional organizational and project management skills\n\nComfort working within CRM systems and operational tooling\n\nWillingness to travel for clinics, conferences, and partner events as needed\n\nHelpful but not required:\nExperience in women’s health, diagnostics, or digital health\n\nFamiliarity with fertility clinic workflows or clinical operations\n\nExperience helping build operational systems or partner success processes from scratch\n\nWorking at Evvy\nEvvy is a primarily in-person team based in New York, NY with a strong culture of collaboration and connection. We work from the office 4 days a week (Wednesdays remote), and we genuinely enjoy spending time together: team dinners, happy hours, and shared wins are part of the rhythm here.\nOur Values\nStart with the why. We tie everything back to a user need or company goal.\nFigure it out. We take initiative, embrace ambiguity, and build from first principles.\nCreate win-wins. We solve problems with patients, partners, and the business in mind.\nOwn it to the end. We close every loop and take pride in the details.\nStay eleven steps ahead. We anticipate, plan, and act with foresight and speed.\nCompany Benefits\nCompetitive salary and equity package\n\nFlexible PTO\n\n$1K learning and development budget\n\nHealth, dental, and vision insurance, plus HSA plans\n\n401(k) plan (Roth and traditional)\n\nMonthly team events\n\nFree Evvy membership\n\nPaid parental leave\n\nEvvy is an equal opportunity employer committed to diversity and inclusion. We welcome applicants of all backgrounds and do not discriminate based on race, gender, sexual orientation, age, disability, or other protected characteristics.\nAll communications will come from an @ evvy.com email address.","description_format":"text","description_chars":7309,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Diagnostic Tests & IVD","Telemedicine & Virtual Care","Women’s Health & Maternity"],"lifecycle":[{"event":"open","at":"2026-09-11T01:27:21Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.215,"p_room":0.28,"age_days":159,"expected_fill_days":31,"reasons":["conf:2","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/evvy-clinical-success-operations-manager","json_url":"https://alion.io/job/evvy-clinical-success-operations-manager.json","meta":{"generated_at":"2026-10-24T16:37:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24049,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673364},"rest":"https://alion.io/mcp/rest/get_company?id=673364"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fevvy-clinical-success-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fevvy-clinical-success-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fevvy-clinical-success-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/evvy-clinical-success-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fevvy-clinical-success-operations-manager"}]}