# Support Engineer, PAYGO

About Exa We raised a $250M Series C to build the search engine for AIs. Led by a16z, with existing investors Benchmark, Lightspeed, and YC doubling down, the round brings Exa's valuation to $2.2 billion. Exa is building a search engine for the AI era. Our Search API currently powers Agents, Fortune 500s, and AI labs as we transform an industry that hasn't been disrupted since the 90s. We're a largely SF-based team of ~100 from Harvard, MIT, Meta, Google Research, ex-founders, and dropouts alike. We are rapidly building the most intelligent search engine in history. We're high agency, low-ego, and united by the feeling that this is one of the last problems worth getting right. About the Role Thousands of developers and companies use Exa on pay-as-you-go. As the Support Engineer for PAYGO, you own all of their inbound questions: getting started, search quality, billing, errors, integrations, and real bugs. The volume is high and every day is different. It's one of the fastest ways to learn Exa end to end. You'll work with our AI support tools, the docs, Product and Engineering, and you'll see what developers build with Exa before anyone else does. Some of the people writing in are t

- **Id**: 3934986
- **Url**: <https://alion.io/job/exa-support-engineer-paygo>
- **Role**: Support
- **Role family**: Support
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: posting_text
- **Hiring geo confidence**: explicit
- **Hiring countries**: US
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-08T04:57:15Z
- **Employer posted date**: 2026-11-08
- **Last verified at**: 2026-11-08T06:27:32Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 3499
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Search Engines, Vector Search & RAG, AI Search, Web Scraping & Proxy Networks

## Company

- **Id**: 13137
- **Name**: Exa
- **Domain**: exa.ai
- **Url**: <https://alion.io/company/exa>
- **Size band**: 501-1000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Ashby

### Truth index

- **Grade**: B
- **Score**: 83
- **Open postings**: 19
- **Ghost share**: 0
- **Stale share**: 0.474
- **Repost share**: 0
- **Time to fill p50 days**: 81
- **Computed at**: 2026-11-08T05:47:12Z

## Salary

- **Min**: 115000
- **Max**: 225000
- **Currency**: USD
- **Period**: year
- **Usd annual**: 225000

## Technologies

- **Exa** — Optional: no
- **RAG** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-08T06:27:32Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 7; Sanctioned now: no; Evidence: H-1B filings in 12 months: 7; Filings 12m: 7

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 81
- **Reasons**: conf:0, win:early
- **Computed at**: 2026-11-08T07:25:09Z

## Pay

- **Stated usd annual**: 225000
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.