{"id":3973719,"url":"https://alion.io/job/exabytes-key-account-manager-sales","title":"KEY ACCOUNT MANAGER (SALES)","company":{"id":232812,"name":"Exabytes","domain":"exabytes.sg","url":"https://alion.io/company/exabytes-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":4000,"max":6000,"currency":"SGD","period":"month","gross":true,"usd_annual":56256},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-09T00:00:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Job Description\nThe Strategic Account Growth Manager is the single point of ownership for cross-sell revenue growth across the existing client base. They identify which accounts are ready for which additional Exabytes service (Lark AI add-ons, Managed AI solution, security, and etc.), run the outreach motion across all tiers clients, and close/upsell — turning single-product customers into multi-product accounts.\nJob Scope:\nCommunicate with clients to identify new sales opportunities with solutions and services that can overcome customer's pain points.\nCommitment to execute according to company's defined policy and SOP towards achieving all the KPI and targets.\nCollaborate with solution architect and technical support team to ensure client satisfaction.\nFoster strong relationships with key clients to ensure long-term relationships and business retention.\nDrive new business acquisition by executing targeted farming (existing clients) and hunting (new prospects) sales strategies, focused on expanding the adoption of our Mid-size SME GROW Digital Services.\nFocus on high-end and strategic clients to drive new sales growth and take proactive action to ensure customer satisfaction.\nAnalyze own sales performance and weaknesses to identify improvement opportunities.\nIdentify and implement process improvements for personal effectiveness enhancement\n\nJob Responsibilities\nAccount planning — Using Freshsales/usage data, map every account in the portfolio against a cross-sell opportunity, prioritizing their champion product where relevant.\nStructured outreach cadence — Touch the full 300-500 account book on a consistent cycle:\n- 8-10 account touches/day (calls, emails, or scheduled reviews) — enough to cycle through the full portfolio roughly once per quarter, plus follow-ups on live opportunities\n- 3-5 upsell proposals/quotations sent per week\nEvery touch logged in Freshsales same-day\nChampion product ownership — Become the internal expert on their assigned product line; drive its growth across the portfolio as a core part of the SGD 2M commitment, in addition to general cross-sell.\nPipeline & forecast discipline — Maintain an accurate, probability-weighted forecast in Freshsales toward the SGD 2M FY27 gross revenue commitment; flag at-risk quarters early via the same red/yellow/green flagging convention used across the wider sales team.\nRetention as a side-effect of the relationship — this role isn't a renewals/support role, but a client who's actively being cross-sold to is a client far less likely to churn; flag at-risk accounts to Customer Success rather than trying to fix retention issues personally.\nY-o-y 20% gross revenue growth with yearly 51% gross profit is the commitment; how that's built (deal mix, account prioritisation, champion-product weighting) is the Strategic Account Growth Manager's own plan to construct and defend, not a prescribed formula.\n\nJob Knowledge & Skills Required\nRevenue Growth Capability — this is the core hiring bar, not product knowledge (the champion product itself can be learned on the job):\nDemonstrated ability to grow revenue from an existing account base — can explain, with real numbers from their own history, how they've taken an account from X to Y spend.\nData-driven account prioritization — able to read usage/spend patterns and independently identify which accounts are expansion-ready, rather than working the book in random order.\nMargin-aware selling — understands that the target is gross profit, not just topline; can structure deals that hit both revenue and the 51% GP bar, not just chase volume.\nForecasting and pipeline discipline — can build and defend a probability-weighted forecast, and knows the difference between a real commitment and pipeline padding.\nConsultative discovery and closing technique — able to diagnose a client's actual gap and propose the right next step, then close it, without needing a scripted pitch.\nSelf-directed planning — given a hard number (SGD XXM) and a portfolio, can construct their own account plan and defend the logic behind it, rather than needing the path prescribed to them.\nCommercial/Soft skills:\nOrganized and disciplined with a full portfolio — consistent daily cadence across 300-500 accounts, not ad hoc outreach to whoever happens to respond.\nComfortable being measured against a hard number (SGD xxM gross revenue, 51% GP) with weekly activity accountability, in the same red/yellow/green coaching framework the rest of the sales org already operates under.\n\nJob Qualification\nExcellent Communication Skills in English.\nProblem-Solving Abilities\nProven track record of consistently outperforming sales revenue targets\nAWS Certified Cloud Practitioner (can be obtained after joining)\nWe welcome applications from individuals holding valid PR or Employment Pass in Singapore.\nThis role is designed for high performers who are ready to take on growth challenges and drive measurable results. If you are not motivated by ownership, accountability, and continuous growth, this role may not be suitable for you.\n\nJob Highlights\nAwards/partnership/company achievement.\nSpecial incentive such as 5 Stars ranking allowances, PK allowance, and so other extra incentive for over achiever.\nHigh pay in commission structure.\nMonthly Salary Range (SGD): S$4,000 - S$15,000 (Basic + Commission + Incentive)\nWell Established IT Solutions & Technology Company.\nChallenge Driven.\nYearly Overseas trip for over achiever.\nCross-functional teamwork\nSkills\nLead Generation, Developed growth strategies, Account Management, Ensuring Client Satisfaction, Long-term Customer Relationships, Process Improvement, Customer Loyalty, Achieving Sales Targets, Sme Technology, Problem Solving, Ensuring Customer Satisfaction, Written Communication, Joining Formalities, B2B, Multitasking, Kpi Targets, Client-Facing Role, sales performance analysis, Able To Work Independently, Customer Service Solutions","description_format":"text","description_chars":5922,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Domain Registrars & Registries","Web Hosting & VPS"],"lifecycle":[{"event":"open","at":"2026-11-09T16:28:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["seen:1","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":56256,"is_top_pay":false},"html_url":"https://alion.io/job/exabytes-key-account-manager-sales","json_url":"https://alion.io/job/exabytes-key-account-manager-sales.json","meta":{"generated_at":"2026-11-10T17:54:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7168,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":232812},"rest":"https://alion.io/mcp/rest/get_company?id=232812"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexabytes-key-account-manager-sales"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexabytes-key-account-manager-sales"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexabytes-key-account-manager-sales"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exabytes-key-account-manager-sales\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexabytes-key-account-manager-sales"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3973719}},{"tool":"search_jobs","arguments":{"company":"exabytes.sg","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3973719},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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