{"id":4105645,"url":"https://alion.io/job/exacare-bizops-manager","title":"BizOps Manager","company":{"id":5515,"name":"ExaCare","domain":"exacare.com","url":"https://alion.io/company/exacare","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"A","score":95,"open_postings":25,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":143,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T20:59:45Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T22:32:59Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About exacare ai\nexacare ai is a leading healthtech company on a mission to build the AI operating system for post-acute care. Our platform connects referral sources, admissions workflows, and reimbursement systems so teams can review documentation, evaluate patients, and act quickly and confidently. Today, exacare ai powers more than 2,500 post-acute facilities / agencies.\nBacked by a $30M Series A led by Insight Partners, we’re bringing world-class talent together to transform healthcare. If you like building, learning, and making a real impact, come join us!\nAbout the Role\nThe BizOps Manager is responsible for ensuring our customers are successful and continuously seeing value from exacare ai's solutions. You will own client relationships from the moment the sale closes, guiding customers through onboarding, adoption, and expansion. This is a client-facing role that blends elements of account management, customer success, and strategic growth, with an emphasis on delivering an exceptional customer experience and driving expansion opportunities.\nYou will work closely with customers to guide them through initial implementation and continuously optimize their experience. Many of our customers start with pilot programs, so you will play a critical role in helping prove value and strategically land and expand adoption within their organizations.\nYou’ll also work closely with the Strategy & Operations team and Chief of Staff to refine customer journeys, implement processes that scale, and inform product improvements based on customer feedback. It’s an ideal fit for someone who is detail-oriented, relationship-driven, adaptable, and eager to contribute to a collaborative, fast-moving team.\nWhat You’ll Bring\n4+ years of experience in management consulting\nStrong relationship-building and client management skills - clear, articulate, friendly, and professional in customer interactions\nPrevious experience managing or leading a team - able to coach, support, and align teammates while maintaining high standards for execution and customer impact.\nHigh attention to detail and comfortable following and iterating on detailed SOPs\nAbility to thrive in a fast-paced, dynamic environment with shifting priorities and evolving processes\nAble to identify opportunities to drive expansion and deliver increasing value to customers\nComfortable working closely with cross-functional teams (Ops, Strategy, Engineering)\nAbility to maintain a no-ego mindset and efficiently handle a variety of admin, technical and client-facing tasks.\nEmbraces feedback and actively supports skill development among teammates.\nWhat You’ll Do\nOwn and nurture customer relationships from post-sale through onboarding, adoption, and expansion\nGuide customers through onboarding - ensure smooth technical integration and successful training on exacare ai's platform\nMonitor and optimize account health - proactively track adoption, satisfaction, and usage trends; address issues before they escalate\nDrive land-and-expand growth - identify and pursue opportunities to expand adoption within customer organizations (moving from pilot to full org rollouts)\nPartner with cross-functional teams - work closely with Sales, Strategy & Operations, and Engineering to continuously improve the customer experience\nGather and synthesize customer feedback to inform product enhancements and operational improvements\nFollow and refine SOPs for key workflows - help us scale best-in-class customer success processes\nBalance short-term customer needs with long-term account strategy - ensuring retention, growth, and high customer satisfaction\nBenefits + Perks\nCompetitive salary and equity in a high-growth startup\nFlexible PTO, take what you need\nMedical, dental, and vision coverage\nGreat startup culture, including company off-sites\nHigh-achieving team, including ex-Amazon engineers and alumni of Bain, BCG, Goldman Sachs, and more\nAn insight into our Core Values\nOnly the best belong here\nWe are unapologetic about talent. This should be the best team you have ever been on. Protecting that standard is how we honor each other’s time, ambition, and craft.\nWe work even harder to keep our partners than we did to earn them initially\nThe work does not stop when a customer first onboards to our platform. It deepens over time. We partner with operators, listening and learning about real problems, and translate that into solutions that help them succeed in practice. We earn trust through consistent delivery.\nWe keep the patient downstream of every decision\nAt the end of the day, this is about the patient. We get there by deeply respecting and reflecting on our purpose: to develop software that aids teams in delivering better care.\nRaise the bar on ownership\nWe grow because people here go beyond the minimum. We invest extra effort, care, and ownership into what we build.\nThe world is moving fast. We move faster.\nThis is a race. We work hard, we move early, and we stay ahead of problems and competitors. If we slow down, someone else will pass us.\nRadical candor, zero politics\nWe say what’s true, early, and we keep communication direct and clean so the team can move.\nBring good vibes and win together\nWe win as a team. We bring energy, support each other, and make the workplace somewhere people are excited to show up.\nIf this sounds like you, we'd love to have a chat!","description_format":"text","description_chars":5367,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical AI","Revenue Cycle & Medical Billing","Hospital Operations Software"],"lifecycle":[{"event":"open","at":"2026-11-11T22:32:59Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":143,"reasons":["conf:1","win:early"],"computed_at":"2026-11-11T23:55:12Z"},"pay":null,"html_url":"https://alion.io/job/exacare-bizops-manager","json_url":"https://alion.io/job/exacare-bizops-manager.json","meta":{"generated_at":"2026-11-11T23:55:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":47628,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5515},"rest":"https://alion.io/mcp/rest/get_company?id=5515"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexacare-bizops-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexacare-bizops-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexacare-bizops-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exacare-bizops-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexacare-bizops-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4105645}},{"tool":"search_jobs","arguments":{"company":"exacare.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4105645},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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