{"id":2567274,"url":"https://alion.io/job/exactcare-pharmacy-telephony-engineer","title":"Telephony Engineer","company":{"id":3853999,"name":"ExactCare Pharmacy","domain":"exactcarepharmacy.com","url":"https://alion.io/company/exactcare-pharmacy","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":165000,"period":"year","method":"role_country_seniority_unknown","sample_n":13313},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T22:12:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-16T15:42:36Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"AnewHealth is one of thenation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs-wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.\nJob Details\nAnewHealth is looking for a driven and passionate engineer to fill a Telecom Engineer I position. The role of the Telecom Engineer I position is unique in supporting all telephony needs. This role is crucial in establishing and maintaining a successful customer journey and experience for our customers and strategic partners across the United States. You will be challenged to support solutions that balance rapid innovation with uncompromised reliability while working on an experienced top-tier team with significant pride in customer journey excellence and passion for cutting-edge technology.\n10% - 20% Travel may be required\nResponsibilities\nDesign, implement, and manage telephony solutions to optimize internal customer experience and their ability to be engaging, responsive, and efficient to customers.\nNew location rollouts, including working with licensing, contracts, call flows, audio recordings, and physical assets.\nTroubleshoot and resolve issues related to both traditional and voice over the internet protocol (VoIP) telephony systems. (Inbound/ Outbound phones lines, mobile phone/devices and faxes lines)\nEnsure the business is thriving in honoring its partner telephony agreements. This includes but is not limited to the successful deployment of call flows, KPI reporting, and technical support.\nLiaison between IT and business unit resources across AnewHealth to establish and gather telephony goals and priorities for the company as allocated by team lead.\nThe above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.\nQualifications\nThese represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nPrior 3+ years providing technical support in a corporate environment\nAdvanced knowledge with Five9 scripting and the VCC admin tool\nFive9 report creation and data interpretation\nKnowledge of telecommunications regulatory compliance.\nExperience working with reputation management solutions.\nIf you have experience with Five9; outbound dialers, SDK, APIs, quality management, workforce engagement, AI, custom reporting or custom coding development, please provide any relevant work applicable experience\nExperience with Biscom/Concord/eFax fax solutions\nKey Competencies and Skills\nExcellent troubleshooting and problem-solving skills.\nAbility to positively and clearly communicate with a wide range of technical and non-technical employees.\nPrompt and clear communicator, the ability to acknowledge and update communication chains and tickets is instrumental in this role.\nEagerness to learn and share knowledge.\nPride in work ethic, the telecom team is a prestigious one within the company that takes pride in being the team that gets it done without excuses or obstacles.\nExcellent time management and organizational skills with the ability to handle multiple tasks simultaneously.\nPhysicals/Mental Demands: This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed.\nSchedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.\nTravel: 10-20% Travel may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements.\nThis is a remote position.\nAnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.\nAnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.","description_format":"text","description_chars":5864,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Prescription Drugs","Pharmacies"],"lifecycle":[{"event":"open","at":"2026-10-14T22:12:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":24,"reasons":["conf:27","velocity","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/exactcare-pharmacy-telephony-engineer","json_url":"https://alion.io/job/exactcare-pharmacy-telephony-engineer.json","meta":{"generated_at":"2026-10-16T20:37:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1256,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3853999},"rest":"https://alion.io/mcp/rest/get_company?id=3853999"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexactcare-pharmacy-telephony-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexactcare-pharmacy-telephony-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexactcare-pharmacy-telephony-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exactcare-pharmacy-telephony-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexactcare-pharmacy-telephony-engineer"}]}