{"id":2020436,"url":"https://alion.io/job/exalt-company-incident-manager-it","title":"Incident Manager IT","company":{"id":1953957,"name":"eXalt","domain":"exalt-company.com","url":"https://alion.io/company/exalt-company","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":{"grade":"A","score":95,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-15T12:22:48Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-11-02T11:47:26Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"Rejoignez un acteur majeur de la santé et de la biologie médicale en France en tant qu'Incident Manager IT. Vous serez responsable de la résolution rapide des incidents majeurs impactant le fonctionnement quotidien de nos plateaux techniques et sites opérationnels. Vous ferez le lien entre les équipes de support, l'ingénierie et le management. Vos missions incluront le pilotage des incidents majeurs, la communication transverse, l'analyse post-incident et la supervision et amélioration des processus ITIL. Vous devez avoir au moins 3 ans d'expérience dans les opérations IT et une bonne compréhension des architectures IT.\nMissions\nPilotage des incidents majeurs, coordination des équipes d’astreinte et d'ingénierie.\nRédaction et envoi de communications claires et précises auprès des différents interlocuteurs.\nOrganisation des revues post-mortem, challenge des équipes techniques sur l'analyse de cause racine.\nProfil recherché\n* **Expérience :** 3 ans minimum dans les opérations IT, idéalement avec un parcours initial au support utilisateur (N1/N2) ayant évolué vers la gestion d'incidents / RUN.* **Compétences techniques :** Bonne compréhension globale des architectures IT (postes de travail, environnements Windows/M365, réseaux de base, serveurs, flux applicatifs).\n* **Méthodologie :** Maîtrise des pratiques ITIL et d'un outil ITSM du marché (ServiceNow, Jira Service Management ou équivalent).\n* **Soft skills :**\n* Sang-froid, rigueur et capacité à trancher sous tension.\n* Excellente communication écrite et orale.\n* Sens aigu du service et orientation continuité d'activité.\n* Esprit d'équipe et posture pragmatique (« hands-on »).","description_format":"text","description_chars":1653,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T13:18:26Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.85,"p_room":0.6,"age_days":47,"expected_fill_days":61,"reasons":["conf:3","velocity","win:late","crowd:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/exalt-company-incident-manager-it","json_url":"https://alion.io/job/exalt-company-incident-manager-it.json","meta":{"generated_at":"2026-11-02T16:03:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22305,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1953957},"rest":"https://alion.io/mcp/rest/get_company?id=1953957"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexalt-company-incident-manager-it"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexalt-company-incident-manager-it"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexalt-company-incident-manager-it"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exalt-company-incident-manager-it\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexalt-company-incident-manager-it"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2020436}},{"tool":"search_jobs","arguments":{"company":"exalt-company.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2020436},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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