{"id":2020513,"url":"https://alion.io/job/exalt-company-incident-manager","title":"Incident Manager","company":{"id":1953957,"name":"eXalt","domain":"exalt-company.com","url":"https://alion.io/company/exalt-company","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":{"grade":"A","score":95,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":56000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-09-14T12:44:02Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-11-02T21:08:48Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"Rejoignez notre équipe en tant qu'Incident Manager. Vous serez responsable de la gestion opérationnelle des incidents prioritaires, en assurant une communication claire et régulière avec les métiers impactés. Vous devrez avoir une expérience de 3 à 5 ans en gestion d'incidents majeurs, une bonne culture IT, une maîtrise des processus ITIL, et un anglais opérationnel.\nMissions\nGérer la prise en compte et la coordination de tous les incidents prioritaires en utilisant les meilleures pratiques ITIL.\nDiriger l'organisation des investigations et des opérations des équipes de support pour rétablir le service rapidement.\nFournir une communication claire et régulière aux métiers impactés et au management IT tout au long de l'incident.\nProfil recherché\n* **Expérience** : 3 à 5 ans minimum en gestion d’incidents majeurs / Incident Management.* **Connaissances techniques** : bonne culture IT (infrastructures, réseaux, sécurité, cloud, production IT).\n* **Méthodologies** : maîtrise des processus ITIL (Incident, Problem, Change Management).\n* **Soft skills** : leadership, proactivité, capacité à gérer la pression, communication claire et structurée.\n* **Langues** : un anglais opérationnel (écrit et oral) est requis dans un contexte international.","description_format":"text","description_chars":1253,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T13:18:26Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.838,"p_room":0.6,"age_days":48,"expected_fill_days":61,"reasons":["conf:3","velocity","win:late","crowd:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/exalt-company-incident-manager","json_url":"https://alion.io/job/exalt-company-incident-manager.json","meta":{"generated_at":"2026-11-03T01:09:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1292,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1953957},"rest":"https://alion.io/mcp/rest/get_company?id=1953957"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexalt-company-incident-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexalt-company-incident-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexalt-company-incident-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exalt-company-incident-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexalt-company-incident-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2020513}},{"tool":"search_jobs","arguments":{"company":"exalt-company.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2020513},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}