{"id":3264150,"url":"https://alion.io/job/exalt-support-n2-qa-fonctionnel","title":"Support N2 / QA Fonctionnel","company":{"id":1953957,"name":"eXalt","domain":"exalt-company.com","url":"https://alion.io/company/exalt-company","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":{"grade":"A","score":95,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-10-29T05:49:05Z"}},"role":"QA","role_family":"QA","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bordeaux, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Cypress","optional":false},{"name":"Jira","optional":false},{"name":"Kanban","optional":false},{"name":"Playwright","optional":false},{"name":"Scrum","optional":false},{"name":"Selenium","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-22T07:23:08Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T18:24:03Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Rejoignez un leader du secteur de l'assurance à Bordeaux en tant que Support N2 / QA Fonctionnel. Ce poste hybride combine le support applicatif et la qualité fonctionnelle, dans un contexte de réorganisation et de structuration des processus de test. Vous serez responsable de la qualification et du suivi des incidents N2, de la conception et de l'exécution de plans de tests fonctionnels, et de la communication entre les utilisateurs métiers, l'équipe Produit et les développeurs. Une expérience de 3 à 5 ans est requise, de préférence dans le secteur de l'assurance, de la mutuelle ou de la banque.\nMissions\nPrendre en charge les tickets d'incidents N2, analyser les logs de premier niveau et coordonner les résolutions avec les équipes techniques.\nConcevoir et exécuter des plans de tests fonctionnels, formaliser les processus de test et gérer les jeux de données.\nAgir en tant que liaison entre les utilisateurs métiers, l'équipe Produit et les développeurs, en remontant les causes racines des bugs de production.\nProfil recherché\n3 à 5 ans d'expérience. Profil polyvalent, à l'aise aussi bien dans la gestion d'incidents que dans la démarche qualité. Bonne aisance relationnelle indispensable pour évoluer en interface entre les métiers, le produit et le technique.Une expérience sur des outils digitaux B2C (espaces clients, applications mobiles, tunnels de souscription) ou dans le secteur de l'assurance, de la mutuelle ou de la banque sera un vrai plus.\n**Compétences requises**\n* Maîtrise des outils de ticketing : Jira, ServiceNow.\n* Outils QA : Xray ou Squash TM.\n* Expérience en recette fonctionnelle et conception de plans de tests.\n* Pratique des méthodologies Agile (Scrum/Kanban), collaboration avec PO/BA.\n* Connaissance des enjeux d'automatisation de tests (Playwright, Cypress ou Selenium) - notions suffisantes, pas de développement attendu.\n* Capacité d'analyse et de synthèse, rigueur dans la formalisation des processus.","description_format":"text","description_chars":1949,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-26T07:51:27Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":61,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/exalt-support-n2-qa-fonctionnel","json_url":"https://alion.io/job/exalt-support-n2-qa-fonctionnel.json","meta":{"generated_at":"2026-10-29T19:10:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28510,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1953957},"rest":"https://alion.io/mcp/rest/get_company?id=1953957"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexalt-support-n2-qa-fonctionnel"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexalt-support-n2-qa-fonctionnel"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexalt-support-n2-qa-fonctionnel"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exalt-support-n2-qa-fonctionnel\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexalt-support-n2-qa-fonctionnel"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3264150}},{"tool":"search_jobs","arguments":{"company":"exalt-company.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3264150},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}