{"id":1794037,"url":"https://alion.io/job/exavalu-ux-consultant","title":"UX Consultant","company":{"id":3802017,"name":"Exavalu","domain":"exavalu.com","url":"https://alion.io/company/exavalu","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Design","role_family":"Design","seniority":"staff","employment_type":"contractor","work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":142000,"max_usd":246000,"period":"year","method":"global_role_seniority_cell","sample_n":229},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"A/B Testing","optional":true},{"name":"Adobe XD","optional":true},{"name":"Axure RP","optional":true},{"name":"Figma","optional":true},{"name":"InVision","optional":true},{"name":"Miro","optional":true},{"name":"Scrum","optional":true},{"name":"Sketch","optional":true}],"status":"live","first_seen_at":"2026-10-03T18:00:37Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-07T23:48:18Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"This is a remote position.\nOverview :\nWe are looking for an experienced and customer-focused Senior UX Consultant to evaluate, improve, and transform the usability and overall customer experience of enterprise applications and digital platforms.\nThe ideal candidate will have strong expertise in usability analysis, UX research, application testing, customer journey optimization, and experience improvement strategies. This role will focus on identifying user pain points, providing actionable design recommendations, and developing structured usability improvement roadmaps.\nThe successful candidate should be capable of working closely with business stakeholders, product teams, designers, and engineering teams to ensure applications deliver intuitive, efficient, and engaging experiences. A key focus of the role will be improving customer satisfaction and contributing to enhanced Net Promoter Score (NPS) and overall customer experience.\nKey Responsibilities\nUsability Analysis & UX Assessment\nConduct comprehensive usability assessments of existing applications and digital platforms.\nIdentify usability issues, friction points, navigation challenges, and gaps in the overall user experience.\nPerform heuristic evaluations and analyze applications against established UX best practices.\nAssess user journeys and identify opportunities to simplify and improve interactions.\nUX Recommendations & Design Suggestions\nProvide actionable UX and design recommendations based on usability findings.\nRecommend improvements to user flows, navigation, information architecture, interaction design, and overall usability.\nCollaborate with UI/UX designers and development teams to translate findings into practical improvements.\nEnsure recommendations are aligned with user needs and business objectives.\nUsability Improvement Roadmap\nDevelop structured usability improvement roadmaps.\nPrioritize recommendations based on customer impact, business value, complexity, and implementation feasibility.\nDefine short-term, medium-term, and long-term UX improvement initiatives.\nTrack the progress and impact of usability improvements.\nApplication Testing & Customer Experience\nTest applications from an end-user and customer experience perspective.\nConduct usability testing to validate application workflows and design improvements.\nIdentify issues that may negatively impact customer satisfaction or adoption.\nEvaluate the end-to-end customer journey across digital touchpoints.\nEnsure applications deliver a seamless, intuitive, and consistent customer experience.\nCustomer Experience & NPS Improvement\nIdentify experience gaps that may impact customer satisfaction and loyalty.\nRecommend initiatives to improve customer engagement and overall experience.\nWork with stakeholders to establish measurable UX and CX improvement goals.\nSupport initiatives focused on improving Net Promoter Score (NPS) and other customer experience metrics.\nAnalyze customer feedback and usability findings to drive continuous improvements.\nStakeholder Collaboration\nWork closely with Product Managers, Business Analysts, UI/UX Designers, Developers, and QA teams.\nConduct workshops and discussions with stakeholders to understand user and business challenges.\nPresent usability findings, recommendations, and improvement roadmaps to business and technical stakeholders.\nAdvocate for a user-centered and customer-focused approach throughout the product lifecycle.\nRequired Skills & Experience\n10 to 12 years of experience in UX, Usability Consulting, Customer Experience, or Digital Experience.\n\nStrong experience conducting usability analysis and heuristic evaluations.\nHands-on experience with usability testing and application experience assessment.\nStrong understanding of user-centered design principles.\nExperience developing UX and usability improvement strategies and roadmaps.\nStrong experience in customer journey mapping and identifying user pain points.\nAbility to provide actionable design and usability recommendations.\nExperience working with enterprise or customer-facing applications.\nStrong stakeholder management, communication, and presentation skills.\nAbility to connect UX improvements with measurable customer and business outcomes.\nExperience working in Agile product development environments.\nPrimary Skills\nUX & Usability\nUX Consulting\nUsability Analysis\nUsability Testing\nHeuristic Evaluation\nUser Experience Assessment\nUser-Centered Design\nUX Research\nUser Journey Analysis\nCustomer Journey Mapping\nInformation Architecture\nInteraction Design\nUser Flow Analysis\nCustomer Experience\nCustomer Experience (CX)\nDigital Experience (DX)\nCustomer Journey Optimization\nCustomer Satisfaction\nNet Promoter Score (NPS)\nCustomer Feedback Analysis\nExperience Optimization\nStrategy & Improvement\nUX Strategy\nUsability Improvement Roadmaps\nUX Recommendations\nDesign Recommendations\nExperience Transformation\nContinuous Improvement\nExperience Metrics and KPIs\nApplication Evaluation\nApplication Testing\nFunctional Experience Testing\nEnd-to-End Journey Testing\nUser Acceptance Perspective\nAccessibility Awareness\nSecondary Skills / Good to Have\nFigma\nAdobe XD\nSketch\nMiro\nAxure\nInVision\nHotjar\nGoogle Analytics\nAdobe Analytics\nProduct Analytics\nA/B Testing\nDesign Systems\nDesign Thinking\nService Design\nPersona Development\nEmpathy Mapping\nWorkshop Facilitation\nVoice of Customer (VoC)\nCustomer Feedback Platforms\nAccessibility Standards / WCAG\nAgile / Scrum\nDesignOps\nProduct Management Collaboration\nInsurance or Financial Services Domain Experience\nRequirements\nRequired Skills & Experience\n10 to 12 years of experience in UX, Usability Consulting, Customer Experience, or Digital Experience.\n\nStrong experience conducting usability analysis and heuristic evaluations.\nHands-on experience with usability testing and application experience assessment.\nStrong understanding of user-centered design principles.\nExperience developing UX and usability improvement strategies and roadmaps.\nStrong experience in customer journey mapping and identifying user pain points.\nAbility to provide actionable design and usability recommendations.\nExperience working with enterprise or customer-facing applications.\nStrong stakeholder management, communication, and presentation skills.\nAbility to connect UX improvements with measurable customer and business outcomes.\nExperience working in Agile product development environments.\nPrimary Skills\nUX & Usability\nUX Consulting\nUsability Analysis\nUsability Testing\nHeuristic Evaluation\nUser Experience Assessment\nUser-Centered Design\nUX Research\nUser Journey Analysis\nCustomer Journey Mapping\nInformation Architecture\nInteraction Design\nUser Flow Analysis\nCustomer Experience\nCustomer Experience (CX)\nDigital Experience (DX)\nCustomer Journey Optimization\nCustomer Satisfaction\nNet Promoter Score (NPS)\nCustomer Feedback Analysis\nExperience Optimization\nStrategy & Improvement\nUX Strategy\nUsability Improvement Roadmaps\nUX Recommendations\nDesign Recommendations\nExperience Transformation\nContinuous Improvement\nExperience Metrics and KPIs\nApplication Evaluation\nApplication Testing\nFunctional Experience Testing\nEnd-to-End Journey Testing\nUser Acceptance Perspective\nAccessibility Awareness\nSecondary Skills / Good to Have\nFigma\nAdobe XD\nSketch\nMiro\nAxure\nInVision\nHotjar\nGoogle Analytics\nAdobe Analytics\nProduct Analytics\nA/B Testing\nDesign Systems\nDesign Thinking\nService Design\nPersona Development\nEmpathy Mapping\nWorkshop Facilitation\nVoice of Customer (VoC)\nCustomer Feedback Platforms\nAccessibility Standards / WCAG\nAgile / Scrum\nDesignOps\nProduct Management Collaboration\nInsurance or Financial Services Domain Experience\nBenefits\nDiversity Inclusion:\nAt Exavalu, we are committed to building a diverse and inclusive workforce. We welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We nurture a culture that embraces all individuals and promotes diverse perspectives, where you can make an impact and grow your career.\nExavalu also promotes flexibility depending on the needs of employees, customers and the business. It might be part-time work, working outside normal 9-5 business hours or working remotely. We also have a welcome back program to help people get back to mainstream after a long break due to health or family reasons.","description_format":"text","description_chars":8447,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-10-03T18:00:37Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 6 · green card filings: 4","filings_12m":6,"filings_prev_12m":13,"green_card_filings_12m":4,"median_offered_wage_usd":145500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":44,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/exavalu-ux-consultant","json_url":"https://alion.io/job/exavalu-ux-consultant.json","meta":{"generated_at":"2026-10-08T01:21:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2439,"day_limit":5000,"remaining_today":2561,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3802017},"rest":"https://alion.io/mcp/rest/get_company?id=3802017"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexavalu-ux-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexavalu-ux-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexavalu-ux-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exavalu-ux-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexavalu-ux-consultant"}]}