{"id":2492897,"url":"https://alion.io/job/excelitas-technologies-customer-service-representative","title":"Customer Service Representative","company":{"id":1918741,"name":"Excelitas Technologies","domain":"excelitas.com","url":"https://alion.io/company/excelitas","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mississauga, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":71000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":35},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-14T03:31:41Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T00:34:14Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"ENABLE your future through light.\nExcelitas is a global technology leader with more than 7,500 employees, focused on delivering market-driven solutions to fulfill the illumination, optical, detection and imaging needs of OEMs and end-users across the biomedical, semiconductor, industrial, consumer products, scientific, security, defense and aerospace sectors.\nENGAGE with us today and make your contribution to the future! Join the team that leading technology companies turn to for cutting-edge photonic innovation. At Excelitas Technologies you are how we EXCEL.\nWe are presently seeking an Customer Service Representative for our Mississauga site. The CSR will oversee the processing and fulfilment of customer orders and respond to customer inquiries and requests promptly. The incumbent will represent the Company in a professional and helpful manner by supporting electronic and telephone conversations with effective communication skills.\nMain Responsibilities:\nReview and accept customer phone and online orders. \nComplete existing quotes as PO’s are received and/or create new opportunities as needed. Ensure quote and PO’s match on price, parts, quantity, shipping method and shipping terms. Ensure that automatic order confirmations are sent once order has been processed.\nExercises independent judgment to be able to handle communications with customers as it pertains to customer orders. Resolve unusual requests and problems that may require a customized response and communicate solutions or requested information to the customer with little to minimal supervision.\nUtilize ERP/CRM systems to process orders, review open orders and adjust due dates. \nCommunicate with other departments at the site (Warehouse, Finance, Technical Services, Product Management) when it comes to execution, tracking and processing orders and gathering information needed for customer requests. \nTimely and accurate entry into CRM/ERP systems regarding customer accounts i.e. internal comments/transaction comments. \nSend Proforma invoices, quotes, invoices, Commercial invoices and quality documents as needed.\nCreate feedback cases for errors and positive and negative feedback.\nEnsure approvals are followed per controlled process.\nOther duties as assigned.\nRequirements:\n3 years’ experience in Customer Service in a similar position within a manufacturing environment.\nPost-secondary diploma or degree from a recognized educational institution.\nExperience using and knowledge of MRP systems for order entry and customer service management.\nSalesforce and ERP (preferably QAD) experience is an asset.\nExcellent English verbal and written communication skills.\nDetail oriented.\nHighly motivated, energetic, and a team player.\nAbility to interact with external and internal contacts in a friendly, positive manner.\nExperience working in an ISO9001, 14001, 13485 certified, and/or FDA QSR compliant environment is an asset.\nEqual Opportunity/Affirmative Action Employer\nMinorities/Females/Disability/Gender Identity/Sexual Orientation\nExcelitas is seeking leaders and innovators to join our global team! Visit: https://jobs.excelitas.com/","description_format":"text","description_chars":3134,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Automation","Optics & Photonic Components"],"lifecycle":[{"event":"open","at":"2026-10-14T03:31:41Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:3","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/excelitas-technologies-customer-service-representative","json_url":"https://alion.io/job/excelitas-technologies-customer-service-representative.json","meta":{"generated_at":"2026-10-15T04:05:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5867,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1918741},"rest":"https://alion.io/mcp/rest/get_company?id=1918741"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexcelitas-technologies-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexcelitas-technologies-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexcelitas-technologies-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/excelitas-technologies-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexcelitas-technologies-customer-service-representative"}]}