{"id":3892885,"url":"https://alion.io/job/excellent-staffing-customer-care-representatives","title":"Customer Care Representatives","company":{"id":4510137,"name":"Excellent Staffing","domain":null,"url":"https://alion.io/company/excellent-staffing","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durbanville, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false},{"name":"Google Docs","optional":false},{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-11-06T19:43:18Z","employer_posted_date":null,"last_verified_at":"2026-11-06T19:43:18Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Reference: CPT000240-MGK-3\n\nIGrow Wealth Investments Group of companies,proudly positioned South Africa’s #1 Investment company, is on the lookout for professional and service-driven Customer Care Representatives to join our team in Midrand,Gauteng or Durbanville, Cape Town.\n\nIf you’re a confident communicator who genuinely enjoys helping people, building relationships and creating exceptional customer experiences, this could be the opportunity for you!\nDuties & Responsibilities\nMinimum requirements (Advantageous):\n\nMatric.\n\nMinimum 2 years of experience in a similar role.\n\nExcellent communication skills and telephone etiquette.\n\nThe ability to multi-task and stay organized\n\nFamiliar with CRM systems and practices.\n\nFamiliar with G Suite (Gmail, Calendar, Google docs, Google sheets, etc.)\n\nComfortable with outbound call volume targets.\n\nExperience in the property industry beneficial.\n\nAble to work shifts, including evenings, in line with the call centre's shift structure.\n\nValid drivers license and own vehicle.\n\nDuties and responsibilities include, but are not limited to:\n\nHandle inbound calls and enquiries from prospective rental clients.\n\nContact rental property enquiries received through the CRM.\n\nRespond to SalesIQ chat enquiries and assist clients with their rental needs.\n\nQualify client requirements and schedule property viewings.\n\nSend viewing confirmations, SMS/email communications and application forms.\n\nPrepare daily viewing registers for Rental Agents.\n\nFollow up with agents to confirm client attendance at viewings.\n\nContact clients who miss viewings to establish the reason and reschedule where appropriate.\n\nMaintain accurate and detailed client records and notes on the CRM.\n\nProvide outbound calling support when required.\n\nAssist with ad-hoc duties as needed.\n\nIf you do not receive feedback within two weeks of submitting your application, please consider your application unsuccessful.","description_format":"text","description_chars":1929,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-06T21:57:00Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely 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