{"id":3995268,"url":"https://alion.io/job/excellus-bluecross-blueshield-it-platform-admin","title":"IT Platform Admin","company":{"id":1914672,"name":"Excellus BlueCross BlueShield","domain":"excellusbcbs.com","url":"https://alion.io/company/excellusbcbs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-09T06:03:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rochester, United States","Buffalo, United States","Albany, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Agile","optional":false},{"name":"Amazon Redshift","optional":false},{"name":"AWS","optional":false},{"name":"AWS Glue","optional":false},{"name":"Azure","optional":false},{"name":"Azure Data Factory","optional":false},{"name":"Databricks","optional":false},{"name":"ETL/ELT","optional":false},{"name":"GCP","optional":false},{"name":"Incident Management","optional":false},{"name":"Informatica","optional":false},{"name":"ITIL","optional":false},{"name":"Oracle","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T01:01:35Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description:\nSummary:\nThe IT Platform Administrator acts as a liaison between the business and technical resources by ensuring the availability and successful operation of applications for users. This individual will demonstrate a high-level of responsibility and consistency by timely monitoring, responding, and troubleshooting of incidents, installing, upgrading, and maintaining application currency. This position will work to identify functionality to empower users through self-service and automation of relevant tasks. In addition to operating as application support, the IT Platform Administrator will perform periodic audits and maintain application compliance. The Administrator also frequently interacts with multiple departments to advocate for stakeholders' and platform best interests.\nEssential Accountabilities:\nLevel I\nInstalls, configures, troubleshoots, patches, and maintains enterprise software platforms for applications to achieve reliable, highly available, well performing systems.\nConducts testing, systems troubleshooting, performance optimization and maintenance of applications.\nMonitors system uptime and performance. Conducts, monitors, and maintains system configuration and backups for applications, ensuring recoverability within negotiated stakeholder specifications.\nPerforms and optimizes managing user and system accounts, network rights and access to integrated systems aligned to organization and regulatory policies.\nClosely interacts with cross-functional teams, developers, QA personnel, and business teams to triage, troubleshoot and facilitate resolution of incidents. Documents resolution of problem tickets, including root cause analysis.\nLeverages the organization’s support ticketing system, while partnering with internal teams and vendors to analyze current operational procedures, identify and escalate issues, and create effective resolutions.\nPrepares and maintains all documentation per standards to comply with change management controls, ensuring accuracy. Provides feedback regarding release documentation to Release Management and development teams.\nParticipates in on-call production support rotation, including off-hours.\nConsistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.\nMaintains high regard for member privacy in accordance with the corporate privacy policies and procedures.\nRegular and reliable attendance is expected and required.\nPerforms other functions as assigned by management.\nLevel II (in addition to Level I Accountabilities)\nProactively identifies system risks or issues and provides recommendations while planning for growth, system improvements, upgrades, and other system activities.\nActs as subject matter expert when meeting with business and technical teams to determine business requirements for maintaining and improving the utilization and functionality of supported application software. Ensures systems best accommodate stakeholder needs and makes changes where necessary.\nCoordinates and partners with vendors to stay informed of application functionality changes. Reviews new application software releases and determines impact to current systems. Proactively generates relevant ideas for new and improved use of technology based on knowledge of the corporate business, product and systems’, and stakeholders’ needs.\nIdentifies best practices and participates in creation and monitoring of organizational standards and controls. Defines and implements the processes to maintain application security.\nLevel III (in addition to Level II Accountabilities)\nActs as a subject matter expert across a wide range of software components, systems, and vendors. Mentors less experience team members in the functionality of the job.\nParticipates in most complex troubleshooting of application issues, providing support to developers and vendors in resolution.\nResearches and maintains currency with new technologies and, considering risks across the organization, effectively recommends strategy updates and changes in strategic direction.\nInitiates and leads meetings, develops agendas and tasks to ensure that the application is being effectively deployed and utilized. Develops training, communication, process documentation and facilitates presentations.\nLevel IV (in addition to Level III Accountabilities)\nActs as trusted advisor to the leadership team.\nLeads business critical project efforts for applications. Emphasizes technology cost optimization when designing and recommending new solutions.\nProvide mentorship to technical staff at all levels in their technical area(s) of expertise.\nLeads internal strategic efforts and is seen as a trusted advisor with peers.\nMinimum Qualifications:\nNOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.\nAll Levels\nAssociates degree in Computer Science, Information Technology, Management Information Systems, Business, Analytics or relevant field. In lieu of degree, three (3) years of related work experience required.\nPrior professional, internship, or co-op in enterprise-scale platforms preferred.\nBasic knowledge of structured systems analysis and design with special emphasis in systems administration, user support, project management, data integrity and data gathering techniques.\nBasic knowledge of relevant operating systems (linux and/or windows).\nBasic knowledge of programming/scripting languages (PowerShell, python, bash, SQL, and/or others).\nBasic knowledge of relational database management systems (Oracle, SQL Server, AWS Redshift and/or others).\nBasic knowledge of cloud platforms (Azure, AWS, Salesforce, Pega, and/or GCP).\nBasic knowledge with monitoring tools, load balancers, and high availability architectures and strategies.\nBasic knowledge of the ITIL process framework - Incident Management, Problem Management, Change Management and Service Level Management.\nBasic skills in quality principles especially root cause analysis and technical problem-solving\nBasic knowledge of source control processes & tools.\nBasic knowledge of application delivery, management structures and reporting procedures, including familiarity with Agile development methodologies.\nIntermediate communication skills, written and verbal, across multiple communication channels.\nIntermediate ability to work independently while managing multiple tasks and deadlines as well as prioritizing and organizing workload.\nLevel II (in addition to Level I Qualifications)\nBachelor’s degree in a related field preferred.\nIntermediate knowledge of relevant operating systems, scripting languages, database management systems in distributed environments. Intermediate experience with computing resource management and optimization.\nBasic knowledge of content store application administration or relevant technology counterparts, i.e. FileNet Content Manager, Content Manager On Demand, Alfresco and/or Data Lakes.\nIntermediate knowledge of content integration application administration, such as: Content Navigator, WebSphere Application Server, Microsoft IIS and/or Web Services\nIntermediate knowledge of Extract, Transform, Load (ETL) tools such as Informatica, Azure Data Factory, Databricks and/or AWS Glue.\nIntermediate knowledge of Active Directory or application-based security roles, including Role-Based security practices.\nIntermediate knowledge of security, compliance, and audit policies/procedures.\nIntermediate experience of Disaster Recovery.\nIntermediate ability to support Application Development initiatives through research, design, and implementation.\nIntermediate experience in SDLC (S2E) and DevOps practices.\nIntermediate experience in developing process and training documentation plus facilitating presentations.\nLevel III (in addition to Level II Qualifications)\nAdvanced experience in applications and application integration tool administration listed above.\nAdvanced knowledge of technologies outside of core administration job function.\nAdvanced experience of Disaster Recovery.\nAdvanced skills in setting strategic vision in alignment with business objectives.\nIntermediate Health Insurance experience preferred.\nAdvanced experience in securing enterprise platforms on-premises, in Azure, AWS or application-based security roles, including Role-Based security practices.\nAdvanced experience in SDLC (S2E) and DevOps practices.\nAdvanced experience in presenting technical information to key stakeholders across all levels of the organization.\nLevel IV (in addition to Level III Qualifications)\nExpert knowledge from an overall organizational technology perspective and seen as a senior-level member of the team.\nExpert knowledge of technologies related to core administration job function.\nIntermediate competency in team leadership / technical leadership, facilitation, project leadership.\nAdvanced degree preferred.\nPhysical Requirements:\nAbility to work prolonged periods sitting and/or standing at a workstation and working on a computer.\nAbility to work while sitting and/or standing at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time.\nAbility to travel across the Health Plan service region for meetings and/or trainings as needed.\nAbility to work in a home office for continuous periods of time for business continuity. Participates in on-call production support rotation, including off-hours.\n************\nIn support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.\nEqual Opportunity Employer\n Compensation Range(s):\nLevel I - 60,410 - 84,000\nLevel II - 60,410 - 106,929\nLevel III - 79,068 - 142,322\nLevel IV - 87,766 - 157,978\nThe salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.\nPlease note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.","description_format":"text","description_chars":11205,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Equity","Health insurance","Home office","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-11-10T01:01:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["conf:2","win:early"],"computed_at":"2026-11-10T03:14:59Z"},"pay":null,"html_url":"https://alion.io/job/excellus-bluecross-blueshield-it-platform-admin","json_url":"https://alion.io/job/excellus-bluecross-blueshield-it-platform-admin.json","meta":{"generated_at":"2026-11-10T03:14:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7573,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1914672},"rest":"https://alion.io/mcp/rest/get_company?id=1914672"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexcellus-bluecross-blueshield-it-platform-admin"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexcellus-bluecross-blueshield-it-platform-admin"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexcellus-bluecross-blueshield-it-platform-admin"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/excellus-bluecross-blueshield-it-platform-admin\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexcellus-bluecross-blueshield-it-platform-admin"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3995268}},{"tool":"search_jobs","arguments":{"company":"excellusbcbs.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3995268},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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