{"id":3415720,"url":"https://alion.io/job/exchange-technology-services-systems-administrator","title":"Systems Administrator","company":{"id":1493689,"name":"Exchange Technology Services","domain":"exchangetech.ca","url":"https://alion.io/company/exchangetech","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Winnipeg, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":96000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":30},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-28T06:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T05:56:00Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"JOB OVERVIEW\nReporting to the Technical Lead, Managed Services, the Systems Administrator is responsible for the administration, support, maintenance, and continual improvement of client and internal technology environments across Exchange Technology Services (ETS). This role serves as a technical generalist supporting Microsoft cloud technologies, Windows infrastructure, business applications, endpoint management platforms, backup solutions, service management platforms, and operational processes.\nThe Systems Administrator works closely with the Service Desk, Managed Services Engineering, Projects, Cyber Security, and Client Success teams to deliver reliable, secure, and efficient IT services. The role requires a strong technical foundation, excellent troubleshooting skills, attention to detail, and a commitment to providing exceptional client experiences.\nThis position supports both reactive and proactive service delivery activities including system administration, onboarding, maintenance, monitoring, documentation management, patch management, backup administration, service improvement initiatives, and technical project participation.\nKEY RESPONSIBILITIES\nMicrosoft Cloud Administration\nAdminister and support Microsoft 365 environments.\nManage Exchange Online, Teams, SharePoint Online, OneDrive, and related Microsoft services.\nAdminister Microsoft Entra ID (Azure AD), Conditional Access, MFA, and identity management.\nManage user provisioning, deprovisioning, licensing, and permission assignments.\nSupport Azure infrastructure and cloud service administration.\nAssist with cloud migrations, tenant integrations, and modernization initiatives.\nWindows Server Administration\nAdminister and maintain Windows Server environments.\nManage Active Directory, Group Policy, DNS, DHCP, and file services.\nSupport virtualization platforms and hosted infrastructure.\nPerform routine server maintenance, upgrades, and remediation activities.\nMonitor system health and performance.\nEndpoint and Device Management\nSupport workstation deployment, configuration, and lifecycle management.\nAdminister Mobile Device Management (MDM) platforms.\nManage endpoint security, compliance, and policy administration.\nAssist with device enrollment and deployment processes.\nITSM, PSA, and ServiceNow Administration\nSupport configuration and administration of ServiceNow and associated workflows.\nAssist with ITSM process improvement initiatives.\nMaintain ticket quality, documentation standards, and workflow compliance.\nSupport PSA and operational platform administration.\nParticipate in automation and service improvement projects.\nRMM Administration\nManage and maintain Remote Monitoring and Management (RMM) platforms.\nDevelop and optimize monitoring policies and alert thresholds.\nInvestigate and remediate monitoring alerts.\nSupport automation initiatives that improve operational efficiency.\nBackup and Recovery Services\nAdminister backup platforms and monitoring systems.\nValidate backup success rates, retention policies, and recovery readiness.\nPerform backup restores and disaster recovery testing.\nAssist with business continuity and recovery planning efforts.\nPatch Management\nManage Windows patching and maintenance schedules.\nReview, approve, deploy, and validate patches.\nIdentify and remediate patch compliance issues.\nSupport vulnerability remediation initiatives.\nSSL Certificate Management\nMonitor certificate expirations and renewal schedules.\nCoordinate certificate renewals and deployments.\nMaintain accurate certificate inventories and documentation.\nSupport certificate automation initiatives where applicable.\nClient Onboarding and Offboarding\nParticipate in technical onboarding and transition activities.\nConfigure client environments and establish operational standards.\nAssist with discovery, documentation, and asset management activities.\nSupport client offboarding processes when required.\nBusiness Applications Support\nSupport line-of-business applications and third-party SaaS platforms.\nAssist with application deployment, upgrades, and troubleshooting.\nCoordinate with vendors and internal teams on issue resolution.\nDocumentation and Knowledge Management\nCreate and maintain technical documentation.\nDevelop standard operating procedures and knowledge base articles.\nEnsure configuration, asset, and environment documentation remains current.\nContribute to operational process documentation and improvement initiatives.\nTime Tracking and Task Management\nMaintain accurate time entry and task documentation.\nUpdate tickets with detailed technical notes and resolution details.\nEnsure activities are tracked according to ETS operational standards.\nSupport KPI reporting through accurate workload documentation.\nProject Participation\nAssist with infrastructure projects, client migrations, and system upgrades.\nParticipate in change management processes.\nExecute assigned project tasks and technical deliverables.\nCollaborate with engineering teams during project implementation.\nAdditional responsibilities as assigned.\nQUALIFICATIONS\nEDUCATION & EXPERIENCE\nCollege Diploma or Degree in Information Technology, Computer Science, or a related field preferred.\nMinimum 3 years of experience in a Systems Administrator, Technical Support, Infrastructure Support, or Managed Services role.\nKNOWLEDGE, SKILLS & ABILITIES\nExperience supporting Microsoft 365 and Azure environments.\nExperience supporting Windows Server infrastructure.\nExperience working within a Managed Services Provider (MSP) environment is considered an asset.\nExperience with ServiceNow, RMM platforms, MDM platforms, and backup solutions is preferred.\nTechnical Skills: Strong knowledge of:\nMicrosoft 365\nAzure and Entra ID\nWindows Server\nActive Directory\nGroup Policy\nExchange Online\nSharePoint Online\nTeams Administration\nEndpoint Management\nMDM Platforms\nRMM Platforms\nServiceNow\nBackup and Recovery Solutions\nSSL Certificate Management\nWindows Patching\nITIL-based Service Management\nCore Competencies:\nTechnical Excellence\nStrong troubleshooting and analytical skills.\nAbility to resolve complex technical issues independently.\nAttention to detail and commitment to quality.\nCommunication\nExcellent written and verbal communication skills.\nAbility to communicate technical information to both technical and non-technical audiences.\nStrong client relationship management skills.\nOrganization\nEffective prioritization and time-management abilities.\nAbility to manage multiple tasks and competing priorities.\nStrong documentation discipline.\nTeamwork\nCollaborative approach to problem solving.\nAbility to work effectively across multiple operational teams.\nCommitment to knowledge sharing and mentorship.\nWORKING CONDITIONS\nMust be able to obtain and maintain a clear criminal record check\nPhysically able to perform all listed job duties\nValid driver’s licence and reliable transportation preferred to support occasional travel to client locations as required.\nWork performed primarily in an office environment\nManual dexterity required to use desktop computer and telephone\nParticipation in after-hours maintenance windows as needed.\nParticipation in on-call rotations may be required.\n\nMethods and procedures described or implied in the job profile may be altered to accommodate 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