{"id":3919906,"url":"https://alion.io/job/excis-compliance-it-support-field-engineer","title":"IT Support Field Engineer","company":{"id":4523181,"name":"Excis Compliance","domain":null,"url":"https://alion.io/company/excis-compliance","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-29T00:00:00Z","board_verified":false,"closed_at":null,"days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"WERE HIRING AS A DESKTOP SUPPORT ENGINEER AT EGYPT!\n\nExcis is a global IT support leader globally driven by innovation and collaboration. Were looking for a proactive Desktop Support Technician to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.\n\n Client in 190 countries\n\n 6000 Engineers\n\n 200 Enterprise Clients\n\nWe foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.\nStart your journey with Excis and grow with us!\nWhat Youll Do: \n\n Provide onsite and remote support for Windows and Apple devices handling IMAC tasks and troubleshooting across multiple platforms including support for executive/VIP users.\n\n Manage hardware refreshes warranty repairs printer and AV system setup inventory control asset tagging and maintain asset management with regular reporting.\n\n Coordinate equipment shipments returns vendor repairs and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.\n\nRequirementsWhat You Need:\n\n Minimum 2 years IT support experience with Windows 10 macOS Microsoft Office and Windows OS deployment; strong networking basics.\n\n Experience supporting printers AV systems executive users asset management and reporting tools.\n\n Excellent customer service communication organization multitasking and documentation skills.\n\n Ability to lift 50 lbs; valid drivers license and personal vehicle required.\n\n Preferred: Experience in automotive manufacturing MCP and/or A certifications and background in help desk or call center environments.\n\nWhy Join Us:\n\nAt Excis your work matters. Youll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.\n\nReady to make a difference and grow your career Apply now to join Excis in Egypt and be at the forefront of IT support excellence!","description_format":"text","description_chars":2374,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-07T14:02:33Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.873,"p_room":0.9,"age_days":12,"expected_fill_days":25,"reasons":["seen:12","velocity","win:mid"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/excis-compliance-it-support-field-engineer","json_url":"https://alion.io/job/excis-compliance-it-support-field-engineer.json","meta":{"generated_at":"2026-11-11T01:16:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":467,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4523181},"rest":"https://alion.io/mcp/rest/get_company?id=4523181"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexcis-compliance-it-support-field-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexcis-compliance-it-support-field-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexcis-compliance-it-support-field-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/excis-compliance-it-support-field-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexcis-compliance-it-support-field-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3919906}},{"tool":"search_jobs","arguments":{"company":4523181,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3919906},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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