{"id":2903770,"url":"https://alion.io/job/excitel-head-learning-development","title":"Head – Learning & Development","company":{"id":3794186,"name":"Excitel","domain":"excitel.com","url":"https://alion.io/company/excitel","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"WP Job Openings","truth_index":null},"role":"HR","role_family":"HR","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":54000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1668},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-26T10:14:16Z","employer_posted_date":"2026-05-26","last_verified_at":"2026-10-23T20:34:19Z","board_verified":true,"closed_at":null,"days_open":150,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":149},"description":"This role is not about running training programs - it is about building a high-performance, sales-capable organization at scale.\nAs Head of L&D, you will drive productivity, reduce time-to-productivity for new hires, and build leadership capability across levels. You will partner closely with business leaders to translate organizational goals into measurable capability-building interventions that directly impact revenue outcomes.\nKey Outcomes\nReduction in new hire time-to-productivity (Sales & Customer experience roles)\nMeasurable improvement in productivity, customer retention & revenue per head\nStrong fi rst 90-day effectiveness of new hires\nHigh adoption and effectiveness of LMS and digital learning interventions\nDemonstrable ROI on all L&D initiatives\nKey Responsibilities\n Sales Capability & Frontline ProductivityDesign and implement scalable training programs focused on improving efficiency of customer facing roles.\nBuild structured new hire training journeys (0-90 days) to accelerate readiness\nContinuously refine training based on on-ground performance data and feedback loops\n\n Training Needs Analysis → Business ImpactDrive a data-led Training Needs Analysis (TNA) linked to business KPIs (sales, retention, productivity)\nTranslate business problems into targeted capability-building interventions\nMove beyond training delivery to measurable performance improvement\n\nLearning Strategy & Execution at ScaleBuild and execute a company-wide L&D strategy aligned to growth goals\nDesign blended learning journeys across: Classroom, On-the-job coaching, Digital learning, Manager-led capability building\nEnsure consistent learning experience across multiple locations\n\nLeadership Development & Talent PipelineBuild structured programs for first-time managers, and high-potential talent\nDesign and implement succession planning frameworks for critical roles\nStrengthen manager capability to coach and develop teams on the ground\n\nLearning Systems & Digital TransformationImplement and drive adoption of an LMS platform to enable scalable, trackable learning\nUse data analytics to track:Training effectiveness\nProductivity improvement\nCapability gaps\n\nBuild dashboards linking learning inputs → business outputs\n\nOrganizational Effectiveness & CultureDrive initiatives around performance culture, leadership behaviors, and employee engagement\nPartner with HR and business leaders to embed continuous learning culture\nLead change management initiatives linked to capability building\n\nExperience & Qualifications\n10-15 years of experience in L&D & organizational development\nExperience in sales-led widely distributed organizations (telecom, BFSI, FMCG, retail, etc.) preferred\nStrong expertise in:Instructional design\nTraining delivery\nLearning systems (LMS)","description_format":"text","description_chars":2773,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Internet Service 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