{"id":3706892,"url":"https://alion.io/job/exclusive-networks-operations-associate","title":"Operations Associate","company":{"id":53013,"name":"Exclusive Networks","domain":"exclusive-networks.com","url":"https://alion.io/company/exclusive-networks","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":22,"ghost_share":0,"stale_share":0.773,"repost_share":0.045,"time_to_fill_p50_days":32,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-03T21:26:20Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T11:06:17Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"EXCLUSIVE NETWORKS |Introduction\nExclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.\nOur best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.\nAt Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.\nDUTIES AND RESPONSIBILITIES | About the role\nAn Operations Associate's role includes assisting with process and system improvements, conducting quality reviews of orders processed by others in the organization, providing training, and other duties. Proactively address, resolve, and/or escalate any operational issues affecting customer experience. Manage communication with all sales departments, order and process all customer orders, returns, and ensure that all procedures are carried out according to best practices.\nAs the Operations Associate, you will:\nFollow proper protocols to ensure correct quote, order entry and fulfillment. • When processing POs, quotes, and RMAs, ensure completeness and accuracy. • Enter data into a variety of organization software systems. • Work in cross-functional teams to define and review operational and logistical procedures, as well as to introduce new procedures as required. • Define and execute improvements to order management processes and technologies to streamline order delivery and improve customer service. • Assist in training other order entry employees in the development of skills and knowledge. • Support with the continuous development of processes and workflows\nOthers duties as needed in Operations org\nQUALIFICATIONS AND EXPERIENCE | About you\nThe ideal Operations Associate:\n3+ years of operations experience. Prior order management experience a plus. • Ability to prioritize workload and manage a high volume of orders at quarter and month-end close. • Intermediate to Advanced MS Office Application - MS Outlook and Excel • Excellent English verbal and written communicate skills. • General understanding of the quote-to-cash processes • High sense of urgency to achieve goals, results driven, communicates assertively, and willing to learn. • Ability to work well under pressure, customer focused and a team player.\nMust be able to work PST hours (USA)\nWORKING CONDITIONS\n(This section is not mandatory and applies only in specific countries based on local law regulations. Regardless of your local needs, feel free to use this section to add anything missing in the previous parts you might publish.)\nVISA Status\nWorking Hours\nSalary\nPhysical Requirements\nTravel Requirements\nWorking Documents\nOther\nIf you think the open position you see is right for you, we encourage you to apply!\nOur people make all the difference in our success.","description_format":"text","description_chars":3323,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Information Security","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-11-03T21:26:20Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":32,"reasons":["conf:6","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/exclusive-networks-operations-associate","json_url":"https://alion.io/job/exclusive-networks-operations-associate.json","meta":{"generated_at":"2026-11-05T11:53:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15121,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53013},"rest":"https://alion.io/mcp/rest/get_company?id=53013"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexclusive-networks-operations-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexclusive-networks-operations-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexclusive-networks-operations-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exclusive-networks-operations-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexclusive-networks-operations-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3706892}},{"tool":"search_jobs","arguments":{"company":"exclusive-networks.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3706892},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}