{"id":3634365,"url":"https://alion.io/job/exclusively-remote-account-manager-client-relations","title":"Account Manager- Client Relations","company":{"id":3864329,"name":"Exclusively Remote","domain":"exclusivelyremote.com","url":"https://alion.io/company/exclusively-remote","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-11-02T20:48:47Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-07T18:33:23Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Account Manager - Client Relations Department\nWe are seeking a proactive and accountable Account Manager\nIn this role, you will serve as the main point of contact for client escalations, ensuring a high level of satisfaction, trust, and long-term retention. This role requires a strong focus on actively listening to client concerns, clearly documenting issues, taking full ownership from start to finish, identifying root causes, and ensuring lasting solutions. This role also requires the ability to understand and communicate technical and operational issues effectively, serving as a bridge between clients and internal teams to ensure accurate information gathering and timely resolution.\nResponsibilities:\nServe as the main point of contact for client escalations, ensuring clear and professional communication and monitor client satisfaction and address concerns proactively\nOwn client issues from initial report through full resolution, including root cause analysis and prevention of recurrence and provide clear updates, timelines, and next steps to clients\nGather, document, and communicate technical and operational issues clearly to internal teams to support efficient troubleshooting and resolution\nEscalate issues when resolution is delayed, insufficient, or poses client risk\nCoordinate with internal teams to ensure timely and effective resolution\nTrack client interactions and progress using tools such as Asana and Zendesk\nIdentify opportunities for additional services and support implementation as needed\nManage inbound sales for existing clients, including Payroll, Timekeeping, and HR needs, identify additional solutions they may require, and ensure a seamless and timely process from proposal through enrollment\nRequired Skills:\nStrong escalation management and ownership mindset\nStrong technical aptitude and curiosity, with the ability to understand and discuss technical issues, ask the right questions, gather accurate information, and effectively translate information between clients and internal technical teams\nExcellent communication skills, including active listening and clear documentation\nAbility to translate client needs across teams and ensure follow-through \nStrong problem-solving and decision-making skills\nSolid project management, organizational skills and ability to manage multiple priorities\nEffective cross-functional collaboration with a proactive mindset focused on root cause analysis and long-term solutions\nQualifications:\n3-5 years of experience in account management, client relations, or project management\nProven ability to manage and resolve client issues with strong ownership and accountability\nExcellent verbal and written communication skills\nStrong organizational and time management skills\nAbility to translate clients' operational and technical needs across teams and ensure follow-through\nExperience working with senior stakeholders\nProficiency in Microsoft Office and Teams; familiarity with Asana and Zendesk is a plus","description_format":"text","description_chars":2988,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-11-02T20:48:47Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.902,"p_room":1,"age_days":4,"expected_fill_days":26,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/exclusively-remote-account-manager-client-relations","json_url":"https://alion.io/job/exclusively-remote-account-manager-client-relations.json","meta":{"generated_at":"2026-11-07T22:31:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37055,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3864329},"rest":"https://alion.io/mcp/rest/get_company?id=3864329"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexclusively-remote-account-manager-client-relations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexclusively-remote-account-manager-client-relations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexclusively-remote-account-manager-client-relations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exclusively-remote-account-manager-client-relations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexclusively-remote-account-manager-client-relations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3634365}},{"tool":"search_jobs","arguments":{"company":"exclusivelyremote.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3634365},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}