# Level 2 Help Desk - Managed Service Technician

Level 2 Help Desk - Managed Service Technician Independent Contractor Full time US (Pacific) working hours: 4-6pm - 1-3am SAST) Responsibilities Deliver service and support to end users through remote sessions, phone calls, and tickets Respond to customer inquiries, concerns, and requests about products and services Follow the standard processes and procedures covered in training Identify and escalate priority issues according to customer requirements Route issues to the appropriate resource when needed Document IT issues and their resolution steps clearly Create and maintain guides specific to each customer's infrastructure Stay current with system information, changes, and updates Requirements Excellent written and spoken English Ability to handle 20-30 tickets per shift, ranging from quick password resets to remote sessions and complex troubleshooting Advanced working knowledge of: Microsoft Office (Word, Excel, Outlook, etc.) and Adobe PDF Microsoft 365 administration and Google Workspace Windows Server, including domain controllers and Active Directory Solid working knowledge of printers and scanners Understanding of IT system fundamentals and system management tasks Basic k

- **Id**: 4066459
- **Url**: <https://alion.io/job/exclusively-remote-level-2-help-desk-managed-service-technician>
- **Role**: Support
- **Role family**: Support
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-11T11:31:21Z
- **Employer posted date**: 2026-11-11
- **Last verified at**: 2026-11-13T05:24:16Z
- **Board verified**: yes
- **Days open**: 1
- **Description format**: text
- **Description chars**: 1777
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Recruiting & Staffing

## Company

- **Id**: 3864329
- **Name**: Exclusively Remote
- **Domain**: exclusivelyremote.com
- **Url**: <https://alion.io/company/exclusively-remote>
- **Is staffing agency**: no
- **Employer type**: staffing
- **Is intermediary**: no
- **Ats vendor**: Manatal

## Technologies

- **Active Directory** — Optional: no
- **Google Workspace** — Optional: no
- **Microsoft Office** — Optional: no
- **Outlook** — Optional: no
- **Windows Server** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 1

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: All levels; Optional: no

## Lifecycle

- Event: open; At: 2026-11-11T11:31:21Z

## Liveness

- **Score**: 90
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.903
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 7
- **Reasons**: conf:0, velocity, win:early
- **Computed at**: 2026-11-12T10:38:37Z

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.