{"id":3634391,"url":"https://alion.io/job/exclusively-remote-level-2-it-support","title":"Level 2 IT Support","company":{"id":3864329,"name":"Exclusively Remote","domain":"exclusivelyremote.com","url":"https://alion.io/company/exclusively-remote","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-02T20:48:47Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-07T06:06:02Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Desktop Support Technician (Level 1.5-2)\n Remote (within South Africa)\nIndependent Contractor\nWorking Hours:\n10:00 AM - 6:00/7:00 PM EST (4:00 PM - 12:00/1:00 AM SAST)\nLevel 2 IT Support Technician\nWe are looking for a skilled Level 2 IT Support Technician to join our team. This role involves supporting both infrastructure and end-users, with a strong focus on virtualization, backup systems, and Windows environments.\nKey Responsibilities:\nProvide Level 2 technical support across desktop and server environments\n\nManage and maintain Windows Servers and virtualization platforms\n\nSupport and administer Active Directory and Office 365\n\nMonitor and manage backup systems across multiple platforms\n\nTroubleshoot technical issues and provide timely resolutions\n\nAssist with desktop support when required\n\nRequirements:\n2-4 years of IT support experience\n\nStrong knowledge of Windows Server environments\n\nExperience with firewalls, switches, virtualization and backup solutions\n\nProficiency in Active Directory and Office 365\n\nSolid troubleshooting and problem-solving skills","description_format":"text","description_chars":1074,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-11-02T20:48:47Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.894,"p_room":1,"age_days":4,"expected_fill_days":22,"reasons":["conf:4","velocity","win:early","comp:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/exclusively-remote-level-2-it-support","json_url":"https://alion.io/job/exclusively-remote-level-2-it-support.json","meta":{"generated_at":"2026-11-07T08:20:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4729,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3864329},"rest":"https://alion.io/mcp/rest/get_company?id=3864329"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fexclusively-remote-level-2-it-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fexclusively-remote-level-2-it-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fexclusively-remote-level-2-it-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/exclusively-remote-level-2-it-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fexclusively-remote-level-2-it-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3634391}},{"tool":"search_jobs","arguments":{"company":"exclusivelyremote.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3634391},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}